Factors influencing patient satisfaction in home care services: A systematic review

Abstract

Background Home care services are an extension of hospital services provided by hospital staff. The hospital must conduct evaluation, coordination, and education for home care patients to ensure proper care and expedite their recovery. This service also introduces a new concept to the community, as it can help save on costs and equipment. The purpose of this study has been added to the background, namely to determine what factors can influence patient satisfaction with home care services from previously published literature. A systematic review examined the factors influencing patient satisfaction using home care services by following the PRISMA guidelines. PROSPERO submitted and approved the study protocol with the following numbers: CRD42023482315. Researchers have searched articles through the ScienceDirect, Scopus, and Google Scholar databases. The researcher chose the three databases that are open access providers. Including Scopus and ScienceDirect are article search databases that can be accessed directly in the electronic resources of the University of Indonesia Library. The 10-year time span is considered as a source of literature that is still relevant to be used as a reference in evaluating home care service satisfaction. Result Two hundred eighty-eight articles were selected, but 10 met the inclusion criteria. It was found that factors influenced patient satisfaction with home care services and two things that did not affect them: financial aspects and working time. Conclusion Fifteen aspects influence patient satisfaction and two aspects that do not influence patient satisfaction. It is expected that the results of this literature review can be used as a reference for hospitals that provide home care services to pay attention to aspects that can affect satisfaction. The author realizes that the varying methods in the articles reviewed are deficiencies in the results of this study.