Factors influencing satisfaction with the process of orthodontic treatment in adult patients

Wong, Lilia; Ryan, Fiona; Christensen, Lars Rostgård; Cunningham, Susan

doi:10.1016/j.ajodo.2017.07.017

Cited by 41 publications

(49 citation statements)

References 17 publications

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“…The review highlighted that study design, setting, population and measurement tools used across the studies were highly variable. A qualitative study found adults’ satisfaction with orthodontic treatment was related to communication, staff, the physical environment, appointments and the impact of the appliance treatment (Wong et al, 2018). Although satisfaction is a popular measure, it may have a limited ability to discriminate between different aspects of care and a ‘ceiling’ effect that can mask negative experiences within the care process (Hodson et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

Patient-reported experience and outcomes from orthodontic treatment

Bradley¹,

Shelton²,

Hodge

et al. 2020

J Orthod

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Objective: To measure patient-reported impact of orthodontic treatment in terms of pre-treatment concerns, treatment experience and treatment outcome. Setting: Four sites in Yorkshire, including two secondary care settings (Leeds Dental Institute and St Luke’s Hospital, Bradford) and two specialist orthodontic practices. Design: Cross-sectional survey. Participants: NHS orthodontic patients (aged 12+ years) who have completed comprehensive orthodontic treatment, excluding orthognathic surgery and craniofacial anomalies. Methods: Participants were opportunistically identified by the direct clinical care team during scheduled appointments and those eligible were invited to participate. Data were collected using the Orthodontic Patient Treatment Impact Questionnaire (OPTIQ), a validated 12-item measure with questions relating to pre-treatment experience, impact of treatment and outcome from treatment. Results: Completed questionnaires for analysis included 120 from primary care and 83 from secondary care. The most common pre-treatment concerns were alignment (89%) and being embarrassed to smile (63%). The most common expectations from orthodontic treatment were improved confidence to eat (87%) and smile (72%) in front of others, improved appearance of teeth (85%) and reduced teasing/bullying (63%). Only 67% respondents recalled receiving written information and the lowest recall related to retainer type and length of retention. The most commonly reported complications were sore mouth (68%), fixed appliance breakage (61%) and gingivitis (39%). Treatment caused greatest impact in relation to pain, limitations in eating and effect on speech. Overall satisfaction with orthodontic treatment was reported by 96% of respondents, 87% would have orthodontic treatment again (if needed) and 91% would recommend treatment to a friend. Conclusions: The OPTIQ is a useful patient-reported tool to identify pre-treatment concerns and expectations, treatment experience and outcome. Orthodontic treatment leads to high levels of satisfaction.

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Section: Introductionmentioning

confidence: 99%

Patient-reported experience and outcomes from orthodontic treatment

Bradley¹,

Shelton²,

Hodge

et al. 2020

J Orthod

View full text Add to dashboard Cite

show abstract

“…47 Studies have also been conducted to assess a patient's satisfaction with services, such as assessing how users and health professionals perceive satisfaction with the public dental service, 48 or assessing levels of user satisfaction in different age groups, or the association between user satisfaction and different types of dental services in Brazil. 49 Other studies 50 have investigated the factors that influence satisfaction in relation to orthodontic treatment in adults, and have identified five main topics related to patient satisfaction with the treatment process: communication, staff, physical environment, appointments, and impact of dental appliance treatment, highlighting that effective communication was the most dominant topic. Explanations during treatment and the ability of professionals to make patients feel involved in their own care were issues related to this dominant topic.…”

Section: Aesthetics and Satisfaction With Treatment And Servicesmentioning

confidence: 99%

“…Explanations during treatment and the ability of professionals to make patients feel involved in their own care were issues related to this dominant topic. 50 The above-mentioned studies demonstrated that PREMs are a useful construct for understanding how the patient evaluates the quality of the treatment received. Moreover, the use of PREMs enables a comparison among different treatments, and is also related to a patient's adherence to treatment.…”

Section: Aesthetics and Satisfaction With Treatment And Servicesmentioning

confidence: 99%

Patient-centered assessments: how can they be used in dental clinical trials?

et al. 2020

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Recently, there has been greater interest in adopting a more holistic approach to healthcare. However, this trend should not limit itself merely to the notion that a human being lies behind the mouth being treated. Rather, it should embrace the understanding that this human can actively participate in and contribute to the treatment process. Patient Report Outcome Measures (PROMs) and Patient Report Experience Measures (PREMs) provide means for measuring data from the patient's perspective, and enable health-related feelings and functions to be evaluated. Accordingly, this critical review aims to provide definitions, rationales and applications of patient-centered approaches in dental clinical research. Some patient-centered constructs are especially relevant to dental clinical trials, such as oral healthrelated quality of life, pain/discomfort, aesthetics and satisfaction concerning treatment and services. The selection and application of patient-reported measures can vary according to condition (generic, disease-specific or treatment-specific) and to the specific population evaluated (age and cognitive impairment). These measures can help weigh risks and benefits, as well as assess the cost effectiveness of treatments, thus influencing treatment recommendations and health policies. The incorporation of these measures into a professional's daily life not only represents an improvement in professional performance, but also addresses a humanitarian concern.

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“…Masyarakat akan lebih tertarik dengan rumah sakit yang memiliki reputasi maupun citra yang baik, sehingga dengan sendirinya tertarik untuk memeriksakan kondisi kesehatan di rumah sakit yang memiliki citra positif. Hasil ini juga selaras dengan penelitian Wong et al, (2018) menyatakan proses perawatan merupakan faktor yang menyebabkan pasien puas. Terdapat lima aspek yang menyebabkan pasien puas dengan proses pelayanan yaitu, komunikasi, staff, lingkungan rumah sakit, janji rumah sakit untuk melayani dengan maksimal, serta dampak yang dirasakan setelah pengobatan.…”

Section: Hasil Uji Hipotesisunclassified

Kepuasan Pelanggan Memediasi Pengaruh Kualitas Proses, Kualitas Infrastruktur, Dan Kualitas Interaksi Terhadap Loyalitas Pelanggan

Devi¹,

Untoro²

2019

MIX

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This research was conducted for analyze the influence of process quality , infrastructure quality and interaction quality on customer loyalty with customer satisfaction as mediating variable. This study employed quantitative method, and questionnaire for collecting data. The sampling technique employed was accidental sampling one. The sample of research consisted of 170 respondents in inpatient units of type-D hospitals in Sukoharjo divided into PKU Muhammadiyah and Nirmala Suri Hospitals. The analysis method employed in this research was Structural Equation Modeling (SEM) with SmartPLS 2.0 program help. Validity and reliability tests were analyzed using outer model, while inner model was used to test hypotheses. Result of research showed that process quality ,infrastructure quality, and interaction quality affected customer loyalty positively and significantly and customer satisfaction , customer satisfaction mediates relationship between process quality,infrastructure quality,and interaction quality to customer loyalty . So that the better the process quality, infrastructure quality,and interaction quality the higher is the customer satisfaction and customer lotalty of type-D hospitals in Sukoharjo

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Factors influencing satisfaction with the process of orthodontic treatment in adult patients

Abstract: In general, adult orthodontic patients were satisfied with the process of treatment, and good communication played a major part in this. Despite the differences in working models in the public and private sectors, many similarities arose when comparing the factors between the 2 sites.

Cited by 41 publications

References 17 publications

Patient-reported experience and outcomes from orthodontic treatment

Patient-reported experience and outcomes from orthodontic treatment

Patient-centered assessments: how can they be used in dental clinical trials?

Kepuasan Pelanggan Memediasi Pengaruh Kualitas Proses, Kualitas Infrastruktur, Dan Kualitas Interaksi Terhadap Loyalitas Pelanggan

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