Factors Influencing the Adoption of Financial Technology and Net Benefit in Indonesian Banking

Abstract

The aim of this research is to analyse the factors influencing the adoption of financial technology and net benefit in the banking industry. The method employed was a survey by distributing the questionnaires using convenience sampling among 200 employees working in Indonesian banks. Data was analysed using partial least square (PLS). The results show that performance expectancy, firm readiness, external pressure, and government supports have positive influences on the adoption of financial technology. Nevertheless, perceived risk negatively affects the adoption. In addition, the adoption of financial technology positively influences net benefit. This research results can assist the decision-making process not only for banking industry to take the good opportunity from financial technology but also for government to build regulation of financial technology.