Factors Influencing the Citizens’ Satisfaction Towards the Use of Open Government Data: A Systematic Literature Review

Abstract

Open Government Data (OGD) is considered instrumental to promote transparency and accountability for economic and civic development that increases citizens' participation in government digital initiatives. This study employed a qualitative research design and emphasized the factors that affect the citizens' satisfaction with the use of OGD. It systematically reviewed the literature published in the field of OGD. Findings identified that ease of use, usefulness, access, extrinsic motivation, individual differences, computer skills, and training affect the citizen’ use of OGD. It found models, theoretical frameworks, and theories, which have been applied, developed, or tested in the literature about citizen satisfaction with OGD. It highlighted implications for policymakers to increase the quality of OGD portals. It may be helpful at the government level in the identification of factors that affects citizens’ satisfaction with the use of OGD. It may also contribute to enhancing citizens’ skills and awareness of OGD portals’ use.

The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

“…In particular, in the current era of digital and informational advancements, governments, public administration agencies, and society as a whole need to comprehend how public administration and social media can influence the public's satisfaction levels in population services (Lu et al, 2023;Mansoor, 2021;Mensah & Adams, 2020). Understanding the intricate relationship between public administration (Alemán et al, 2018;Lebrument et al, 2021;Sánchez del Río-Vázquez et al, 2019), social media educational efforts (Al-Rahmi et al, 2022;Demircioglu & Chen, 2019;Fan & Zhang, 2022), population satisfaction (Van de Walle, 2018;Wu et al, 2021;Xu & Zhu, 2020), and the mediating influence of population literacy awareness is vital in advancing the efficiency and effectiveness of population-related services (Anwer Anwer et al, 2016;Bhuvana & Vasantha, 2022;Rasool et al, 2022). This research seeks to explore and analyze these multifaceted dynamics, shedding light on their interplay and their impact on overall public satisfaction with population services.…”