Factors influencing the success of knowledge management process in health care organisations: a literature review

Abstract

Introduction: Knowledge is a strategic resource in health care organisations and knowledge management (KM) is applied as an effective solution to overcome challenges, such as rising health care cost and increasing demands for improving quality of care. The aim of this review was to identify factors influencing the success of KM process in health care organisations of developed and developing countries. Methods: This review was conducted in 2018. The sources used for searching relevant papers were PubMed, Scopus, Science Direct, Web of Knowledge, EMBASE and Google Scholar, and the time frame was between 1980 and 2017. The search terms were KM, health care services administration, health care organisation, hospital and clinic which were combined by using AND/OR Boolean operators. Results: In this review, 13 papers were included. The main success factors influencing KM implementation in health care organisations were organisational culture, information technology, organisational structure, and performance evaluation and measurement. In developed countries, organisational culture was the most frequent factor, while in developing countries, organisational culture and information technology were the most frequent ones. Conclusion: It seems that in developed and developing countries, organisational factors are the most frequent factors influencing successful KM in health care organisations.• There are different factors influencing a successful implementation of knowledge management projects in health care organisations.• Developing countries can learn from developed countries to implement successful knowledge management projects.• Health sciences librarians can help health care organisations and health care staff as knowledge brokers to gain the relevant skills and knowledge to make evidence based decisions leading to excellent and safe patient care.• More formal education and continuing professional education are needed to make the knowledge brokers able to implement knowledge management initiatives in health care organisations.

Designing and Evaluating a Collaborative Knowledge Management Framework for Leaf Disease Detection

“…The management of knowledge from multiple sources requires a systematic approach that can facilitate capturing all important aspects related to a particular discipline [3][4][5]. In this regard, researchers have already made advancements in creating KM frameworks that are facilitating various disciplines in improving their work practices, refining their products and services, and contributing to the economy in more effective and efficient manners [6][7][8][9].…”

Advancing Use of Nutrition Knowledge to Improve Practice by Policy and Program Communities in India During a Political Transition

“…Replicating all these elements in other countries would be challenging but not impossible. The POSHAN experience supports evidence that investments toward translating knowledge into usable products and being intentional in the engagement of knowledge users ( 26 , 27 ) pay off, organizational culture ( 28 ) matters for success, and using windows of opportunity ( 5 , 22 ) maximizes effectiveness.…”

Supporting the health library and information workforce

“…In this issue, Ali and Gatiti (2020) share first‐hand experiences of the role of university librarians in raising awareness through public health education of COVID‐19, providing support to medical staff and researchers, and providing ongoing, traditional services to regular library patrons, while Ayatollahi & Zeraatkar, (2020) consider the factors influencing effective knowledge management processes in healthcare organisations. In less pressing times, Purnell (2020) presents the findings from her training needs analysis of the best ways of supporting health professionals undertaking research, Naeem and Bhatti (2020) considers measures of self‐efficacy among doctors in conducting online searches, and Zare‐Farashbandi et al (2020) explore the advantages, barriers and pre‐requisites of involving a clinical informationist in grand rounds.…”