Factors of Customer Satisfaction in Service Sector: Does Quality of Service Matter?

Ansari, Muhammad Akbar Ali; Sajid, Muhammad; Ahmed, Tanveer

doi:10.26710/jafee.v7i4.2068

Cited by 3 publications

(1 citation statement)

References 33 publications

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“…Several scholars have pointed to banks' administrative structure and work processes as the foundation for their risktaking behaviors; for example, during times of crisis, banks safeguard their assets to ensure lower losses or even profits (Alam, 2012;Sarmiento & Galán, 2017). Consequently, banks are under more compression to boost their presentation and financial security (Anginer, Demirgüç-Kunt, Huizinga, & Ma, 2017;Ansari, Sajid, Khan, & Ahmed, 2021). The financial market and the management of banks are the driving forces behind this (Hughes & Mester, 2012).The global financial crises of 2007-2009 halted economic activity at the international level.…”

Section: Introductionmentioning

confidence: 99%

Sustaining and Stabilizing During Covid-19: Effective Management of Bank Financial Behavior through Digital Financial Inclusion

Sajid,

Ansari,

Farooq

et al. 2024

Pak. J. Humanit. Soc. Sci

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Digital financial inclusion is critical for achieving higher economic growth, sustainable development, and a more financially inclusive nation. Additionally, digital financial inclusion is vital for stabilizing the Islamic banking industry during the COVID-19 epidemic, leveraging its resistance to financial shocks, and fostering financial inclusiveness. Islamic banks are usually considered because of their significant ability to counter financial crises and their prominent contribution to financial landscape. This study investigated the digital financial inclusion and Islamic banking stability nexus using unbalanced panel data from 65 Islamic banks from six countries from 2010 to 2021. This study uses a GMM approach and a Z score. The finding implies that the default risk of the banks in the analyzed area is reduced due to the increased stability of Islamic banking brought about by the broader application of digital financial inclusion. Digital financial inclusion is more strongly correlated with banks' financial soundness. Access to banking services, made possible by digital financial inclusion, also dramatically improves banking stability and makes banks more resilient. Moreover, incorporating digital financial inclusion into Islamic banking promotes inclusive economic development, which may help the industry weather crises like the present COVID-19 epidemic. This study lays out the policy implications that increasing bank stability, bolstering financial literacy, and combining digital financial inclusion with other strategies to keep banks viable.

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Section: Introductionmentioning

confidence: 99%

Sustaining and Stabilizing During Covid-19: Effective Management of Bank Financial Behavior through Digital Financial Inclusion

Sajid,

Ansari,

Farooq

et al. 2024

Pak. J. Humanit. Soc. Sci

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3D printing firms in South Africa and their financial management practices

Agbemava,

Dzogbewu,

Dzansi

et al. 2024

IJBES

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As the 3D printing industry continues to gain momentum in South Africa's SME sector, issues about their financing and financial management need to be investigated. This is due to the capital-intensive nature of the business as well as the financing challenges encountered by 3D printing SMMEs. This study aimed to contribute to research on financial management practices and sources of finance as predictors of performance for 3D printing small and medium enterprises (SMMEs) in terms of profitability and increase in client base. The study adopted the interpretivist research paradigm, exploratory research design, inductive research approach and qualitative research method to achieve the objectives of the study. A total of twenty (20) 3D printing firms participated in the study. Employees and managers were purposefully selected to participate in the study. The participants comprised finance managers, senior managers and managers of the twenty (20) 3D printing firms that participated in the study. Structured interviews served as the instrument for data collection based on the objectives of the study. Data gathered from interviews were transcribed and analysed using thematic analysis. The study revealed that effective working capital management practices boost the profitability of 3D printing SMMEs, particularly through adopting no-credit policies and hiring competent finance officers. These practices also help expand the client base by ensuring timely delivery of products and services, with customer relationship management being a strategic approach. The study also revealed that liquidity management practices significantly boost the profitability of 3D printing firms by ensuring sufficient cash flow to meet financial obligations, managing financial risks, and ensuring timely product delivery, thereby enhancing customer satisfaction and contributing to growth in the customer base. The study recommends the need for 3D printing SMMEs to prioritise cash flow management and develop robust systems to monitor and control working capital components, including inventory, receivables, and payables.

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Evaluating the influence of Green Growth, Foreign Direct Investment and Financial Development towards Sustainable Environment: Evidence by Green Finance Theory

Farooq,

Sajid,

Faheem

et al. 2024

BBE

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In today's world, environmental sustainability and sustainable development are critical issues that are emphasized by the urgent need for coherent and practical solutions to the ecological effects of economic activity. Hence, this study examines how Pakistan's carbon emissions are affected by green growth, foreign direct investment, human capital, and financial development between 2004 and 2022. Based on the theory of financial development and green finance, this research utilizes a sound theoretical framework, the Auto-Regressive Distributed Lag (ARDL) model, which helps to explain this problem’s short-run and long-run relation. The research conclusions reveal that green growth positively correlates with environmental sustainability by improving green activities and investing in better technology to minimize carbon emissions. At the same time, the study demonstrates that human capital remains a key driver of environmental success. This implies that intensified workforces require higher education and training to adopt and sustain sustainable green practices. On the other hand, FDI has been positive but has a insignificant impact on Pakistan's environment. This evidence highlights legislators' need to associate financial development with economic policy to ensure ecology preservation and continuing economic stability. Pakistan can gain environmental and financial benefits from its sustainable human capital development and integrated investment promotion policies.

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Factors of Customer Satisfaction in Service Sector: Does Quality of Service Matter?

Cited by 3 publications

References 33 publications

Sustaining and Stabilizing During Covid-19: Effective Management of Bank Financial Behavior through Digital Financial Inclusion

Sustaining and Stabilizing During Covid-19: Effective Management of Bank Financial Behavior through Digital Financial Inclusion

3D printing firms in South Africa and their financial management practices

Evaluating the influence of Green Growth, Foreign Direct Investment and Financial Development towards Sustainable Environment: Evidence by Green Finance Theory

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