Factors that contribute to consumers' perceptions of online and traditional travel reservation systems

Elhaj, Malik R.

doi:10.1080/13032917.2011.652138

Cited by 7 publications

(7 citation statements)

References 5 publications

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“…It may also result from the level of prices of tourism services. As mentioned above, price is an important factor that contributes to decisions to buy tourism services via the internet (Elhaj, 2012).…”

Section: Discussionmentioning

confidence: 99%

“…only while seeking information on a product, or prices). The following are examples of research analyzing the consumer costs of transactions while making online purchase (Bunduchi, 2005;Elhaj, 2012;Teo and Yu, 2005).…”

Section: Determiningmentioning

confidence: 99%

“…Their results also suggest that perceived ease of use exerts a significant influence on perceived usefulness and trust, whereas the latter negatively influences perceived risks. The most important factor that determines whether clients interested in the purchase of a tourism service decide to make a reservation in a traditional manner or via the internet is the price (Elhaj, 2012).…”

Section: Introductionmentioning

confidence: 99%

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Socio-economic factors determining the way e-tourism is used in European Union member states

Szopiński

Staniewski

2016

Internet Research

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Purpose – The purpose of this paper is to test the frequency of the use of e-tourism by consumers/internet users of various European Union member states and to identify the socio-economic variables that determine this frequency. Design/methodology/approach – The secondary data regarding the use of e-tourism services in 28 European Union member states were used for analysis. Relationships between variables and the frequency of the use of e-tourism services by consumers in 28 countries in Europe were analyzed. For each of the 32 benchmarked countries, a representative sample of internet users was surveyed via local online panels. Also CATI approach was used in one country. Findings – The authors of this study identify a statistically significant relationship between the frequency of the use of e-tourism by internet users and their country of origin. Statistically significant relationships between the frequency of using e-tourism and socio-economic variables, such as age, sex, education level, occupation, and professional position, are also identified. Practical implications – The findings of this study can provide tour operators with useful suggestions on how to extend the utility of internet (e-commerce) in order to develop their business, get more customers and improve their profitability. Simultaneously, these results may contribute to enhancing competitiveness of the whole European Union and increasing its gross domestic product. Originality/value – With the worldwide rapid growth of internet (and e-commerce) many benefits can be reach by tourism sector especially in the growing competition. The paper is unique because it shows data collected from almost 25,000 respondents and it presents a comparison of the use of e-tourism among citizens of 28 European Union member states.

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Section: Discussionmentioning

confidence: 99%

Section: Determiningmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Socio-economic factors determining the way e-tourism is used in European Union member states

Szopiński

Staniewski

2016

Internet Research

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“…An array of factors influences the propensity of consumers to use the Internet for the purpose of obtaining information about tourist services and purchasing such services. The fundamental factor motivating consumers to use the Internet in the course of selecting a tourist service is the financial factor (Chiam, Soutar, & Yeo, 2009;Elhaj, 2012;Jensen, 2012). Other factors that influence the propensity to purchase tourist services online include perceived usefulness (Nunkoo & Ramkissoon, 2013), trust (Amaro & Duarte, 2015;Nunkoo & Ramkissoon, 2013;Wen, 2009), and perceived risks (Amaro & Duarte, 2015;Jensen, 2012;Nunkoo & Ramkissoon, 2013).…”

Section: The Impact Of the Internet On Consumer Behaviour In The Markmentioning

confidence: 99%

The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages

Szopiński

2017

Economic Research-Ekonomska Istraživanja

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“…The price is particularly important in such a case. According to Elhaj (2012), the price is the most significant factor that determines whether reservations are made in a traditional or Internet-based manner. Magnini and…”

Section: Modern Information and Communication Technolo-mentioning

confidence: 99%

The Influence of Purchase Date and Flight Duration over the Dispersion of Airline Ticket Prices

Szopiński

Nowacki

2015

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Factors that contribute to consumers' perceptions of online and traditional travel reservation systems

Cited by 7 publications

References 5 publications

Socio-economic factors determining the way e-tourism is used in European Union member states

Socio-economic factors determining the way e-tourism is used in European Union member states

The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages

The Influence of Purchase Date and Flight Duration over the Dispersion of Airline Ticket Prices

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