Faculty and librarian collaborations: A case study and proposal for online learning environments

Taking Library Instruction into the Online Classroom: Best Practices for Embedded Librarians

“…One of the most important considerations is to answer the students' questions promptly. As Bielema et al (2007) point out, in the online world, there is "an expectation of a quick turn-around (usually 24 hours or less)" (p. 342).…”

“…Hedreen suggests that the term is borrowed from the phrase embedded journalists of the Iraq war (2005). Librarians at the University of Missouri-St. Louis refer to their embedded librarians as course librarians (Bielema, Crocker, Miller, Reynolds-Moehrle, & Shaw, 2007). When a librarian at the University of Wisconsin-Eau Claire monitored discussion boards and sent unsolicited e-mails to students through her university's CMS, she used the terms lurking librarian and collaboration by infiltration to describe her work (Markgraf, 2004, pp.…”

Embedded Librarians and Reference Traffic: A Quantitative Analysis

“…However, as has been noted by the embedded librarians in the Capella University Library and throughout the embedded literature, providing the level of access and personalized service required of the embedded librarian model is an intensely time consuming process (Bielema et al, 2007;Drumm & Havens, 2006;Shank & Dewald, 2003;York & Vance, 2009). Figa et al (2009) estimate that the embedded librarian generally averages 5-7 hr per week reading, researching for, and responding to students' posts, questions, and issues for just one course.…”

“…In fact, much of the embedded librarian literature echoes this sentiment. The instruction work of embedded librarians is no different from the instruction work of librarians teaching students face-to-face (York & Vance, 2009), and the initial contact and interaction with librarians is continuously cited as the reason students in the embedded classroom are much more likely to continue seeking assistance from a librarian, proactively reaching out for research help even after their course is ended (Bielema, Crocker, Miller, Reynolds-Moehrle, & Shaw, 2007;Bozeman & Owens, 2008;Dinwiddie, 2005;Markgraf, 2004).…”

Development of a Service Framework for Library Users from Customer Relationship Management Perspective

“…Recently, researchers have focused on the concept of personalization or personalized service (Bielema et al, 2007;Frias-Martinez et al, 2006;Fan et al, 2005;Renda & Straccia, 2005;Giacomo et al, 2004;Hicks, 2003;Jurewicz & Cutler, 2003). Libraries provide a communicational channel (i.e., Libweb), through which users can ask for a service; however, this is a passive solicitation of feedback.…”