Faculty Perception of Information Control Using LibQUAL+™ Indicators

Kayongo, Jessica; Jones, Sherri M.

doi:10.1016/j.acalib.2007.12.002

Cited by 17 publications

(10 citation statements)

References 6 publications

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“…A second category includes reports on practical applications and uses of LibQUAL+ TM (e.g. Heinrichs, Sharkey, & Lim, 2005;Kayongo & Jones, 2008). A third category consists of studies of the integrity, factor structure, reliability and validity of the instrument (e.g.…”

Section: Studies Of Libqual1 Tmmentioning

confidence: 99%

An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale

Morales

Ladhari

Reynoso

et al. 2012

The Service Industries Journal

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This empirical study provides a thorough measurement analysis of the LibQUAL+ TM scale for measuring library service quality. In particular, the study assesses the unidimensionality of the scale, the scale's psychometric properties and its factor structure. Data were gathered using a self-administered questionnaire distributed to a sample of university library users: 189 in Canada and 374 in Mexico. Using confirmatory factor analysis (CFA), the study confirms the assumption of unidimensionality in only two of the three current sub-dimensions of the scale. The results of this study also show that the LibQUAL+ TM scale consists of four dimensions. The remainder of the CFA results in the study provides strong support for the general reliability and validity of the four-dimensional structure.

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Section: Studies Of Libqual1 Tmmentioning

confidence: 99%

An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale

Morales

Ladhari

Reynoso

et al. 2012

The Service Industries Journal

View full text Add to dashboard Cite

show abstract

“…A large body of literature investigated the use of LibQUAL+ instrument to measure the individual library performance (Jankowska et al , 2006; Johnson, 2007; Kayongo and Jones, 2008; Hariri and Afnani, 2008; Pedramnia et al , 2012). Apart from the academic libraries, studies conducted in other type of libraries and information settings revealed the appropriateness of the instrument (Thompson et al , 2007; Marshall, 2007; Ladhari and Morales, 2008; Morales et al , 2011; Voorbij, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items

Shoeb

Ahmed

2020

PMM

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PurposeThe main aim of this paper is to examine the extent to which the major public university libraries in Bangladesh are meeting students' service expectations through analyzing LibQUAL+ core items.Design/methodology/approachThe survey data were obtained from students using a paper version of the questionnaire consisting of LibQUAL+ core 22 service items at four top-ranked public universities in Bangladesh. Students rated the items on three service levels each using a nine-point scale: Minimum level, Desired level and Perceived Level. Descriptive statistics, i.e. mean and SD were obtained and service adequacy gap (SAG) scores between perceived and minimum levels were computed to see whether the libraries are meeting students' minimum expectation. Non-parametric Wilcoxon sign rank test was conducted to examine the differences between minimum and perceived scores. Finally, Mann–Whitney and Kruskal–Wallis tests were conducted to see the effect of students' demographic variables on their ratings on minimum and perceived scores.FindingsThe findings revealed that the service performances of major university libraries are lagging far behind from students' minimum expectation (minimum > perceived). There are significant differences between minimum and perceived scores. Significant differences are also found in students' gender, age and enrolment level concerning their ratings on minimum and perceived service levels.Practical implicationsThe result of this study analyzes the service quality of major university libraries in Bangladesh. These findings can be used to identify the strengths and weaknesses of the library services.Originality/valueLibQUAL+ has been used mostly in academic libraries in developed countries but this is for the first time a paper-version of the instrument was used in university libraries in Bangladesh.

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“…Using LibQUAL model, Jones and Kayongo dealt with investigating the users' satisfaction and compare the internal results and those obtained from members at libraries of Association of Research Libraries. By exact investigation of information control indicators of LibQUAL from faculty members' perspective, the aforementioned research promotes the awareness of library of the faculty members' key needs and clarifies the areas in information control indicator which are required to be improved (Kayongo and Jones 2008). Jaggars, Jaggars and Duffy (2009) in their study entitled "Comparing Service Priorities between Staff and Users in ARL Member Libraries" also used LibQUAL model.…”

Section: Libqual Modelmentioning

confidence: 99%

Diagnosing the service quality improvement of university libraries in intuitionistic fuzzy environment

Tooranloo

Ayatollah

Marvasti

2018

MJLIS

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Libraries and information centres are service organizations connecting academic communities to knowledge and information through efficient services as their main mission. Given the importance of high-quality services in libraries and increased users' demand for receiving better service, the promotion of service quality levels is as one of the crucial challenges of libraries. This study is an attempt to provide a model for diagnosis of library service quality using Failure Modes and Effects Analysis (FMEA) approach in an intuitionistic fuzzy environment. The proposed model is applied in libraries of Yazd University of Science and Art in Iran. Accordingly, 25 failure items of library service quality in library services are first determined for diagnosis through reviewing the literature and interviewing the academic experts, as well as library managers at Yazd University of Science and Art. Following the determination of these items, a questionnaire was administered to the experts. The results indicate that "the lack of appropriate social spaces for group learning and study" is an item of highest priority in quality improvement of library service. The results of this research can be used to guide managers and decision makers in order to plan for improving the quality of library services.

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Faculty Perception of Information Control Using LibQUAL+™ Indicators

Cited by 17 publications

References 6 publications

An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale

An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale

How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items

Diagnosing the service quality improvement of university libraries in intuitionistic fuzzy environment

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