“…Commonly cited failure factors include lack of alignment between values, norms, and behaviors; inadequate communication of goals, processes, and directions; lack of a change vision; lack of management commitment and support; and people's resistance to change (Cameron & Green, 2019;Kotter, 2012;Kunert & Staar, 2018;Srivastava & Agrawal, 2020). Four success factors are typically identified: communication of goals, processes, and direction; a vision/change message; early and active involvement of affected individuals; and commitment, involvement, participation, support, and presence from top management (Dempsey, Geitner, Brennan, & McAvoy, 2021).…”