Faktor-Faktor Yang Memengaruhi Kepuasan Pasien Instalasi  Gawat Darurat Rumah Sakit TNI AD  Tk Iv 02.07.04   Bandar Lampung Tahun 2017

Nurlina, Dewi; Rifai, Achmad; Jamaluddin, Jamaluddin

doi:10.33221/jikm.v8i03.299

Cited by 9 publications

(15 citation statements)

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“…Similar to another study on ED in Indonesia and Iran, the majority of the respondents have an education level of high school or lower education. 11,13 The frequency of dissatisfied respondents is highest on those who have to university background, similar to the result in another study in Iran. 11 Most of the respondents paid for the services with insurance.…”

Section: Discussionsupporting

confidence: 86%

“…12 However, in some other places such as in Iran the majority of relatives in the study are male, aged older than 30 years old. 11,14 Similar to study in Lampung, Indonesia, the majority of subjects is ranged within 18-29 years old and they are more satisfied with the services rather than respondents from the age group of 30-64 years old, 13 however, a study in the USA 8 shows otherwise, that younger respondents gave low patient satisfaction scores. Similar to another study on ED in Indonesia and Iran, the majority of the respondents have an education level of high school or lower education.…”

Section: Discussionmentioning

confidence: 65%

“…There is a strong correlation between physician interpersonal skills and patient satisfaction.18 Various studies have found a significant relationship between patient satisfaction and response time, service procedure, also ED environmental coziness. 12,13 Repeated information from staff regarding the delayed medical examination received by the patients has a positive effect on satisfaction level in comparison with not receiving any information.…”

Section: Discussionmentioning

confidence: 99%

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Patient Satisfaction on Surgical Service Decision Time in Emergency Department of A Tertiary Hospital in Indonesia

Adzania

Hidajat²,

Setiawati

2021

AMJ

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Background: Patient satisfaction survey is essential for evaluating and developing plans to improve health services' quality. One of the emergency department service quality indicators is decision time. Overcrowding of the emergency room as a result of long decision time may cause dissatisfaction among patients. This study aimed to evaluate the satisfaction level of patients receiving surgical services and the correlation between the satisfaction level and surgical service decision time.Methods: A cross-sectional descriptive analytical study was conducted from September to November 2019 at the emergency department of Dr. Hasan Sadikin General Hospital. The consecutive sampling method was applied and a total of 110 patients met the inclusion and exclusion criteria. Patient satisfaction was assessed using a validated questionnaire and data on decision time was obtained from the patient’s medical record. Spearman correlation test was used to analyze the data.Results: This study discovered that most of the respondents were satisfied with the service (92.7%) and that decision was mostly made in less than 2 hours (79.1%). A weak negative correlation (ρ = - 0.144), was identified between decision time and patient satisfaction, albeit insignificant (p = 0.067), with a confidence interval of 95% (α = 5%).Conclusion: This study suggested that there is no correlation between patient satisfaction and decision time. Thus, decision time is not the main factor that determines patient satisfaction.

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Section: Discussionsupporting

confidence: 86%

Section: Discussionmentioning

confidence: 65%

Section: Discussionmentioning

confidence: 99%

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Patient Satisfaction on Surgical Service Decision Time in Emergency Department of A Tertiary Hospital in Indonesia

Adzania

Hidajat²,

Setiawati

2021

AMJ

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“…Padahal seluruh tindakan yang dilakukan di ruang gawat darurat harus menerapkan prinsip "Time Saving it's Live Saving" yang bermakna waktu adalah nyawa sehingga seluruh tindakan yang dilakukan haruslah cepat, tepat, efektif, dan efesien (Arief, 2019) Ketepatan waktu dalam pelayanan kegawatdaruratan menjadi perhatian penting di negara negara seluruh dunia. Hasil studi dari National Health Service di Inggris, Australia, Amerika, Kanada, bahwa pelayanan keperawatan di ruang gawat darurat mempengaruhi tingkat kepuasan pasien (Nurlina, Rifai, & Jamaluddin, 2019) Permasalahan Respon Time juga terjadi di Negara lain seperti Ghana. Waktu rata-rata Respon Time mencapai 16 menit (Mahama, Kenu, Bandoh, & Zakariah, 2018).…”

Section: Pendahuluanunclassified

“…Ketepatan waktu dalam pelayanan kegawatdaruratan menjadi perhatian penting di negara negara seluruh dunia. Hasil studi dari National Health Service din Inggris, Australia, Amerika, Kanada, bahwa pelayanan keperawatan mempengaruhi tingkat kepuasan pasien (Nurlina et al, 2019). Kepuasan pasien juga merupakan cermiann kualitas pelayanan kesehatan yang mereka terima.…”

Section: Hasil Dan Pembahasanunclassified

Hubungan Respon Time Dengan Kepuasan Keluarga Pasien Di Ruang Triage Instalasi Gawat Darurat (Igd): Literatur Review

Rahmawati¹,

Fernalia

Munawar³

2022

j.sains.kesehatan

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PPelayanan gawat darurat membutuhkan penanganan secara terpadu dengan multi disiplin dan multi Profesi yang termasuk Pelayanan keperawatan untuk mengutamakan akses pelayanan kesehatan bagi korban dengan tujuan mengurangi angka kesakitan,kematian, dan kecacatan. Kecepatan dan ketepatan dalam melayani pasien merupakan salah satu indikator keberhasilan dalam pelayanan. Tujuan penelitian adalah mengetahui hubungan respon time dengan kepuasan keluarga berdasarkan literature review. Metode: Metode Metode penulisan artikel ini menggunakan metode Literatur Review dengan pencarian artikel yang berkaitan dengan topik menggunakan elektronik database : Google Scholar. Diagram tersebut meliputi tahapan: identifikasi, eligibity, skrining dan penentuan artikel yang telah terinklusi. Identifikasi artikel dilakukan dengan mencari dimulai sejak bulan Juni-Juli 2020 dengan rentang tahun publikasi 2015-2020 pada database. Pencarian artikel menggunakan 4 kata kuci yaitu Respon Time, Perawat, Kepuasan Keluarga, Triase: Kemudian dilakukan penggabungan kata kunci AND/OR. Sehingga didapatkan 8 artikel jurnal. Berikut dibaawah ini adalah gambaran proses hasil pencarian dan seleksi studi penelitian yang dilakukan.. Hasil penelitian menunjukan dari 8.965 arikel jurnal penelitian yang di peroleh, didapatkan 8 penelitian menyatakan bahwa ada hubungan respon time perawat dengan kepuasan keluarga pasien di ruang triage. Kesimpulan: Respon time merupakan hal yang penting dalam pelayanan dengan kecepatan dan ketepatan dapat memberikan kepuasan bagi pasien dan keluarga.Kata Kunci: kepuasan keluarga, perawat, respon time, triase

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Health Education Triase terhadap Tingkat Kecemasan Keluarga Pasien pada Kategori Triase P2 dan P3

Triwijayanti,

Rahmania

2023

JKS

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This study aims to analyze the effectiveness of triage health education on the anxiety level of the families of patients with priority triage P2 and P3 in the hospital's emergency room. The research method used in this study is quantitative with a pre and post-test design. The results of the study found that 95% believed the age of the respondents with an interval between 33.49 to 40.58, the patient's families were female (61.3%) more than male (38.7%), and the highest education was high school (SMA). 67.7%) and a significant difference in anxiety before and after the intervention with a p-value <0.05. In conclusion, there is a substantial difference in pressure between before and after the intervention, so health education triage is effective on anxiety levels. Keywords: Patient's Family Anxiety, Health Education, Triage

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Faktor-Faktor Yang Memengaruhi Kepuasan Pasien Instalasi Gawat Darurat Rumah Sakit TNI AD Tk Iv 02.07.04 Bandar Lampung Tahun 2017

Cited by 9 publications

References 0 publications

Patient Satisfaction on Surgical Service Decision Time in Emergency Department of A Tertiary Hospital in Indonesia

Patient Satisfaction on Surgical Service Decision Time in Emergency Department of A Tertiary Hospital in Indonesia

Hubungan Respon Time Dengan Kepuasan Keluarga Pasien Di Ruang Triage Instalasi Gawat Darurat (Igd): Literatur Review

Health Education Triase terhadap Tingkat Kecemasan Keluarga Pasien pada Kategori Triase P2 dan P3

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