Family involvement in the nursing home: Family-oriented practices and staff-family relationships

Friedemann, Marie-Luise; Montgomery, Rhonda J. V.; Maiberger, Bedonna; Smith, A. Ann

doi:10.1002/(sici)1098-240x(199712)20:6<527::aid-nur7>3.0.co;2-o

Cited by 100 publications

(60 citation statements)

References 15 publications

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“…The findings of this study support the well-established view that constructive staff-family relationships are more likely to develop when both staff and family recognize and value one another's knowledge and expertise and work together to improve resident care (Friedemann, Montgomery, Mailberger, & Smith, 1997). In particular, communication was an underlying theme throughout the findings, which is consistent with existing literature on this topic (Austin et al, 2009;Majerovitz et al, 2009;Utley-Smith et al, 2009).…”

Section: Discussionsupporting

confidence: 86%

Staff–Family Relationships in Residential Aged Care Facilities

et al. 2013

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The aim of the study was to examine staff and family members' perceptions of each other's roles and responsibilities in the Australian residential aged care setting. Data was collected by interview and focus group from 27 staff and 14 family members at five residential aged care facilities in the state of Victoria, Australia. Findings highlight "communication" as the core category supporting the formation of constructive staff-family relationships, as described by three main themes; "building trust," "involvement," and "keeping the family happy." Staff attitudes, mutual cooperation, meaningful engagement, and shared expectations lay the foundation for relationships. Findings suggest that further efforts to establish and sustain good relationships with families are required by facilities. Characteristics, roles, and expectations of staff and family that can both promote and hinder the formation of constructive staff-family relationships are discussed.

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Section: Discussionsupporting

confidence: 86%

Staff–Family Relationships in Residential Aged Care Facilities

et al. 2013

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“…Explicit understanding of the family-staff relationship as lived, of the interdependence of family and staff, and of overtly valuing one another's expertise can positively affect family-staff relationships. As evidenced in this and previous research, both family and staff recognize the need for one another's unique knowledge when caring for a resident (Friedemann et al, 1997). Our participants described training one another (a term used by family).…”

Section: Bridging the Chasm In Family-staff Relationshipsmentioning

confidence: 61%

“…Difficulties can arise regarding perceptions of residents' physical and social needs (Lindgren & Murphy, 2002). Additionally, lack of attention to safety, staff not preserving the dignity and identity of the resident family member, and an inadequacy of the physical environment can contribute to tension in family-staff relationships (Friedemann, Montgomery, Mailberger, & Smith, 1997). From a staff perspective, families' failure to recognize staff's expertise in providing care and a reluctance to relinquish their caregiver role can create difficulties in the relationship (Nolan & Dellasega, 1999).…”

Section: Negative Factors In Family-staff Relationshipsmentioning

confidence: 99%

Supporting Relationships Between Family and Staff in Continuing Care Settings

et al. 2009

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In this Canadian study, a participatory action research approach was used to examine the relationships between families of residents of traditional continuing care facilities and the health care team. The objectives were to (a) explore the formation and maintenance of family-staff relationships, with attention paid to the relational elements of engagement and mutual respect; (b) explore family and staff perspectives of environmental supports and constraints; and (c) identify practical ways to support and enhance these relationships. Results indicate that the resource-constrained context of continuing care has directly impacted family and staff relationships. The nature of these relationships are discussed using the themes of "Everybody Knows Your Name," "Loss and Laundry," "It's the Little Things That Count," and "The Chasm of Us Versus Them." Families' and staff's ideas of behaviors that support or undermine relationships are identified, as are concrete suggestions for improving family- staff relationships in traditional continuing care settings in Canada.

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“…La littérature rapporte des données conflictuelles concernant le désir des familles d'être associées ou non aux soins directs prodigués au patient [131][132][133]. Si certains aidants perçoivent l'implication directe dans ces soins comme un élément positif, d'autres peuvent préférer s'extraire de ce type d'actes pour conserver une relation basée sur l'affect et le soutien [134].…”

Section: Implication De L'entourage Et Des Prochesunclassified