Family Perspectives on Whiteboard Use and Recommendations for Improved Practices

Cholli, Preetam; Meyer, Elaine C.; David, M; Moonan, Marilyn; Mahoney, Judith; Hession-Laband, Eileen; Zurakowski, David; Bell, Sigall K.

doi:10.1542/hpeds.2015-0182

Cited by 11 publications

(13 citation statements)

References 5 publications

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“…It should also be noted that baseline use of the whiteboards was low (attending name recorded 46% of the time), particularly with regard to the recording of residents (15%) and team (18%) names. Prior studies have shown similar baseline usage rates9 11 and have demonstrated significant improvement in adherence following simple education. Regular use then resulted in a significant improvement in ability of patients to identify their providers, a testament to the low-cost, high-reward value of visual aids.…”

Section: Discussionmentioning

confidence: 88%

“…Strategies targeted at improving patients’ ability to identify their inpatient physicians are diverse and have included formal communication curricula for attending physicians and housestaff,4–6 visual aids including physician facecards5–10 and whiteboards,9 11–14 financial incentives,6 specified rounding styles15 and even social media campaigns that have reaffirmed the importance of healthcare provider introductions in proper patient-centred care 16. These interventions vary in both their methodology and cost of implementation.…”

Section: Introductionmentioning

confidence: 99%

“…The literature is heterogeneous with regard to the effectiveness of visual aids; however, the use of physician facecards has been shown to improve the ability of patients to correctly identify the members of their physician team, as well as improve overall satisfaction and HCAHPS scores5 6 17 in some instances. Similarly, the use of whiteboards to display the names of the treatment team, nurses, support staff and treatment goals has been shown to be overwhelmingly welcomed by patients and to lead to improvements in identification of team members as well as overall satisfaction with care 11 12 14 18…”

Section: Introductionmentioning

confidence: 99%

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Improving patients’ ability to identify their physicians through the use of physician facecards and whiteboards

2019

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BackgroundHospitalised patients are often not able to correctly identify members of their physician team. Identifying physicians is a critical component of developing the patient–physician relationship and visual aids have been shown to improve physician identification and overall patient satisfaction.ObjectivesThe aim of this quality improvement study was to assess the impact of implementation of a physician facecard on the ability of patients to identify their attending physician and other members of the physician team, as well as to evaluate current use of patient whiteboards for physician team identification.MethodsWe prospectively studied 149 patients admitted to the medicine teaching service, who were randomised to receive a physician facecard or usual care. Patients were surveyed to determine their ability to identify physician team members. Observational data was also collected regarding use of patient whiteboards. Additionally, all hospitalists were surveyed to assess their perception of these visual aids.ResultsPatients who received the facecard were more likely to recall the name of the attending physician as compared with the control group (63% vs 32%, p<0.01). Additionally, 68% of patients with the attending name correctly listed on their whiteboard were able to correctly identify the attending physician (p<0.01). Ninety per cent of patients who both received a facecard and had their whiteboard correctly filled out were able to identify the attending physician. Eighty per cent of hospitalists surveyed agreed that use of the facecard added value and 90% disagreed that routine use of the facecard was burdensome.ConclusionThe use of physician facecards improves the ability of hospitalised patients to identify their attending physicians, and the combined use of facecards and whiteboards may provide additive benefits.

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Section: Discussionmentioning

confidence: 88%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Improving patients’ ability to identify their physicians through the use of physician facecards and whiteboards

2019

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“…1,2 Whiteboards are 1 method used to help facilitate communication between families and the care team. [3][4][5][6] Singh et al 7 found that using whiteboards facilitated communication by providing a convenient, effective, and durable route for information and concerns to be shared between patients and staff.…”

mentioning

confidence: 99%

“…Although previous research has revealed the connection between patient whiteboard use and the families' knowledge of the plan of care, using whiteboards to engage families in safety planning to prevent harm has not been studied. [3][4][5][6] We conducted a quality improvement study to improve whiteboard use in the inpatient setting hospital-wide. Our primary aim was to increase completion rates for each section of the whiteboard by 10 percentage points in 12 months.…”

mentioning

confidence: 99%