“…7,8 Viewing the family as the child's primary source of strength and support, 9 this philosophy incorporates respect, information, choice, flexibility, empowerment, collaboration and support into all levels of service delivery. Most importantly, family-centered care has been associated with numerous benefits including decreased length of stay, [10][11][12] enhanced parent-infant attachment and bonding, 11,13 improved well-being of pre-term infants, 14 better mental health outcomes, 15 better allocation of resources, decreased likelihood of lawsuits 15,16 and greater patient and family satisfaction. 9 In 2001, the March of Dimes Foundation, whose mission is to improve the health of babies by preventing birth defects, premature birth and infant mortality, began providing direct, face-to-face support to NICU families.…”