“…This encourages a firm to improve in terms of quality. In short, this suggests that the pursuit for HFSC is motivated by the need to improve internal processes, increase efficiency and the determination to improve production and product quality (Fotopoulos et al , 2010; Macheka et al , 2013; Karipidis and Tselempis, 2014; Maldonado-Siman et al , 2014; Zailani et al , 2015). Furthermore, firms are eager to become certified because they want to standardise their internal operations by standardising work procedures (Fotopoulos et al , 2010), standardising documentation (Lo and Chang, 2007), formalising internal system (Terziovski et al , 2003) and by increasing consistency in operations (Buttle, 1997).…”