Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies

Amendola, Carlo; Calabrese, Mario; Caputo, Francesco; D’Ascenzo, Fabrizio

doi:10.1016/j.jretconser.2018.04.005

Cited by 38 publications

(19 citation statements)

References 71 publications

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“…Within this context, sustainability offers firms the opportunity to reduce the cognitive distance between their strategies and the mental models and perceptions of consumers [118,119]. Accordingly, firms should build upon the principles of sustainability to move from a "transactional view" of the market, to a "cognitive matching" with it [120][121][122][123].…”

Section: Discussion Implications and Final Reflectionsmentioning

confidence: 99%

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

2018

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While companies are investing increasingly in sustainability measures, the effects of firms' sustainability actions on consumer perceptions should not be taken for granted and deserve to be investigated. By adopting the interpretative lens of consumer culture theory, this paper defines a set of cognitive dimensions which can describe consumer perceptions of sustainability actions and the behaviors of small-medium enterprises (SMEs), with the aim of identifying the relationships between firms' sustainability actions and the economic performance of SMEs. To this extent, the cognitive dimensions proposed by Green & Petre (1996) are re-elaborated to define a set of customer cognitive dimensions in the sustainability domain (resilience, wholeness, mapping, coding, and engagement). Thus, the relationships between SMEs' sustainability actions and behaviors, the defined cognitive influencers and SME performance is empirically tested. In particular, a survey of a sample of 1137 customers of 175 Italian SMEs is analyzed using structural equation modelling (SEM). The findings show that the adoption of certain sustainability actions influences consumer perceptions, which in turn impacts the economic performance of SMEs.

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Section: Discussion Implications and Final Reflectionsmentioning

confidence: 99%

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

2018

Self Cite

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“…It continues to deploy a modernized power system to manage the growing demand for energy (Faheem et al, 2018). Rational implementation of requirements of the 4.0 Industry is possible with certain skills in ICT (Lee, Kogler, & Lee, 2018;Amendola Calabrese, Caputo, & Fabrizio, 2018) and motivations (Lee, Lee, & Hwang, 2015;Malaquias, Malaquias, & Hwang, 2016;Yu, Lin, & Liao, 2017).…”

Section: Methodsmentioning

confidence: 99%

Country Definition And Directions' Choice Of International Cooperation In The Ict Development

Смирнов¹

2019

The European Proceedings of Social and Behavioural Sciences

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“…Rational implementation of Industry 4.0 requirements is possible with appropriate knowledge in the field of ICT (Han & Sohn, 2016;Lee et al, 2019;Amendola et al, 2018) and motivation (Lee et al, 2015;Malaquias et al, 2016;Yu et al, 2017).…”

Section: Organization Of the Information Flowsmentioning

confidence: 99%

Structural And Dynamic Analysis of the Use Of ICT in Russian Organizations

Смирнов¹

2020

European Proceedings of Social and Behavioural Sciences

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Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies

Cited by 38 publications

References 71 publications

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View

Country Definition And Directions' Choice Of International Cooperation In The Ict Development

Structural And Dynamic Analysis of the Use Of ICT in Russian Organizations

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