A qualitative study examined the process of conducting a Fault Tree Analysis (FTA) in a college whose administration was considering the implementation of web-based courses and increased use of the Internet as a teaching tool. Two groups of participants were used for this study: the FTA team and the 543 faculty members of the college (the focal system). The results indicate that FTA can be an effective tool in the diffusion of innovation.After identifying a significant gap between acquisition and use of technology, (see Aaron, 1999Aaron, , 2000 the intent of this research was to explore the applicability of a modified version of FTA as a potential solution to bridge this gap. If we are to discern the impact that technology has on higher education processes, providing a systemic and flexible approach to address the needs of technology's intended users will have strong sociological, economical, educational and policy-making benefits. If we know how to uncover, and then correct, failure events that influence the acceptance and integration of technology, savings of time, effort and money can be had. Needs assessments, which exclude insiders' perspectives, are inadequate (Jasso-Aguilar, 1999;Rossett, 1999). Modifications made to the traditional manner in which FTAs are conducted addressed this issue by providing an opportunity for the insiders to be heard. FTA uses techniques to gather, organise and represent knowledge in a format that is widely accessible. An operations technique used as an analytical tool of systems safety engineering and descendant of the systems safety approach developed in the 1950s and 1960s (Wood, Stephen & Barker, 1979), the premise is that by understanding what is likely to cause failure within a system, one can increase the likelihood of success. FTA is a parsimonious tool because the method also happens to be the product.Until 1967, FTA was primarily used for hard systems such as the Minuteman Missile launch system for which it was developed in 1961 by the Bell Telephone Laboratories and modified at The Boeing Company. It was Stephens, a member of an aerospace group at Boeing, who began to explore the use of the FTA in educational systems. The FTA allows for individuals within a system to join together rather than to remain isolated. This type of analysis provides a concrete, practical and visual product. At a glance,