Favouritism and self-efficacy as antecedents on managers' politics perceptions and job stress

Daşkın, Mustafa

doi:10.1080/13032917.2013.807396

Cited by 15 publications

(19 citation statements)

References 36 publications

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“…A sample item from this scale is ''I feel that I am constantly under stress''. A research study conducted in the hotel industry reported coefficient alphas of 0.84 for this scale (Daskin, 2013). Higher scores demonstrated higher work stress.…”

Section: Questionnaire Development and Measuresmentioning

confidence: 96%

“…Typically, these concerns are associated with shift work and fatigue as a result of working long hours, unpredictable shifts, few breaks, heavy physical demands (manual handling heavy loads, etc. ), and mental and emotional demands (e.g., Daskin, 2013;Wallace, 2003;Yavas et al, 2011).…”

Section: Work Stressmentioning

confidence: 99%

“…As a case in point, North Cyprus is a small tourism destination where the services industry comprises the biggest sector in the wider economy and contributes a significant percentage of the gross domestic product (GDP) (Alipour and Kilic, 2005;Daskin, 2013). However, North…”

Section: Introductionmentioning

confidence: 99%

“…Recent studies have revealed that North Cyprus tourism has been facing managerial problems, such as outmoded human resource management, scarcity of organizational resources, high turnover, over work-load, organizational politics, and poor service quality (Arasli et al, 2006;Daskin, 2013;Daskin and Tezer, 2012;Kilic and Okumus, 2005).…”

Section: Introductionmentioning

confidence: 99%

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Linking polychronicity to hotel frontline employees’ job outcomes

Daşkın

2016

EuroMed Journal of Business

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Purpose – The purpose of this paper is to investigate the impact of polychronicity on frontline employees’ (FLEs) service recovery performance, perceived role overload, and work stress in a hotel work setting. Design/methodology/approach – In this survey, a total number of 267 usable questionnaires were personally retrieved from a sample of full-time FLEs in the research location. The hypothesized relationships were tested using hierarchical regression analysis. Findings – Results based on hierarchical regression analysis reveal that polychronicity had positive impact on service recovery performance and negative impact on role overload and work stress. Significantly, while education was found to be positively related to service recovery performance, on the other hand, age, education, and job tenure were found to be negatively related to role overload and work stress. Practical implications – This paper provides implications for managers in terms of minimizing FLEs role overload and work stress and maximizing their service recovery performance. Also, this study provides useful guidelines to implement effective management practices and improve organizational outcomes within a hotel work setting. Originality/value – Theoretically, the current study by examining the untried effects and relationships such as the effect of polychronicity on FLEs’ service recovery performance and work stress lends further contribution to the tourism and hospitality management literature.

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Section: Questionnaire Development and Measuresmentioning

confidence: 96%

Section: Work Stressmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Linking polychronicity to hotel frontline employees’ job outcomes

Daşkın

2016

EuroMed Journal of Business

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“…However, North Cyprus has been unsuccessful in attracting the expected number of potential tourists, although it has the considerable advantage of beautiful scenery and multiple activities on offer for tourists. Recent studies have revealed that North Cyprus tourism has been facing managerial problems, such as human resource challenges, scarcity of organizational resources, organizational politics, and poor service quality (Alipour & Kilic, 2005;Arasli, Bavik, & Ekiz, 2006;Daskin, 2013;Kilic & Okumus, 2005).…”

Section: Introductionmentioning

confidence: 99%

Antecedents of extra-role customer service behaviour: polychronicity as a moderator

Daşkın

2015

Anatolia

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The purpose of this study is to develop and test a research model that investigates the effects of nepotism (NEPO) and work-family conflict (WFC) as antecedents of extrarole customer service behaviours (ECSBs), as well as a potential moderating role of polychronicity (POLY) in a service setting in North Cyprus. Total 298 questionnaires were gathered from a sample of full-time frontline hotel employees. Results based on hierarchical regression analysis reveal that NEPO and WFC exerted a significant negative effect on ECSBs. Results also demonstrate that POLY buffers the impact of NEPO and WFC on ECSBs. By adding an untested relationship in its conceptual model, the current study lends further contribution to hospitality management literature and provides useful guidelines to practitioners as well.

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Unethical favouritism and KH: The mediating role of organisational injustice

Inegbedion,

Asaleye,

Sajuyigbe

et al. 2024

Knowl Process Manag

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This study examined unethical favouritism and knowledge hiding (KH) to ascertain the extent to which unethical favouritism influences KH as well as the extent to which organisational injustice mediates the relationship between unethical favouritism and KH. The study employed a cross‐sectional survey design of 305 randomly selected respondents from one public and four private universities in northcentral Nigeria. A structured questionnaire served as the research instrument. The study used the Content validity index and Cronbach alpha to test for the validity and reliability of the questionnaire. Structural equation modelling served as the data analysis technique. The results indicate that unethical favouritism significantly influences KH, and organisational injustice mediates the relationship between unethical favouritism and KH. The point of departure of this study from previous studies is the unveiling of the influence of favouritism on KH through the mediation of organisational injustice, which is a consequence of favouritism.

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Favouritism and self-efficacy as antecedents on managers' politics perceptions and job stress

Cited by 15 publications

References 36 publications

Linking polychronicity to hotel frontline employees’ job outcomes

Linking polychronicity to hotel frontline employees’ job outcomes

Antecedents of extra-role customer service behaviour: polychronicity as a moderator

Unethical favouritism and KH: The mediating role of organisational injustice

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