Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps

Raman, Prashant

doi:10.4018/jeco.300302

Cited by 2 publications

(2 citation statements)

References 77 publications

(87 reference statements)

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“…For example, Roh and Park (2019) found significant impacts of both PU and PEOU on individuals' intention to use online‐to‐offline food delivery services. Moreover, during the COVID‐19 pandemic, the same results were found by Lee et al (2023) and Raman (2022), who reported that PU and PEOU significantly positively influenced the intention to use food delivery applications. These findings highlighted the importance of considering both PU and PEOU when examining users' behavioral intentions toward OFD services.…”

Section: Literature Review and Hypothesis Developmentsupporting

confidence: 80%

“…These findings highlighted the importance of considering both PU and PEOU when examining users' behavioral intentions toward OFD services. In addition, previous studies found a positive association between ease of use and usefulness when using OFD services (Lee et al, 2023;Raman, 2022;Roh & Park, 2019). For instance, Roh and Park (2019) and Lee et al (2023) found that users' PEOU toward OFD services had a strong impact on their PU.…”

Section: Research Model and Hypothesis Developmentmentioning

confidence: 90%

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Consumers' intention to use online food delivery services: A meta‐analytic structural equation modeling approach

Chiu,

Badu‐Baiden,

Cho

2024

Int J Consumer Studies

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Numerous studies have investigated the variables that are associated with individuals' behavioral intention to use online food delivery (OFD) services. However, some studies have shown inconsistent findings in relationships between different variables. This study aims to examine the influential factors leading to consumers' behavioral intention to use OFD services. The meta‐analytic structural equation modeling approach was used to examine the research model, which involved reviewing and analyzing 60 studies with 61 independent samples (N = 25,390). The results revealed that convenience had a significant influence on perceived ease of use but did not directly affect perceived usefulness. Price‐saving orientation significantly influenced consumers' perceptions of ease of use and usefulness. Additionally, significant relationships were found between perceived ease of use, perceived usefulness, and perceived trust, and these factors ultimately resulted in the usage intention of OFD services. Overall, the findings theoretically contribute to the extant literature on OFD services and can help companies develop better OFD services to ensure continuous usage by consumers.

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Section: Literature Review and Hypothesis Developmentsupporting

confidence: 80%

Section: Research Model and Hypothesis Developmentmentioning

confidence: 90%

Consumers' intention to use online food delivery services: A meta‐analytic structural equation modeling approach

Chiu,

Badu‐Baiden,

Cho

2024

Int J Consumer Studies

View full text Add to dashboard Cite

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What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?

Teng

Wang

et al. 2023

JHTT

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Purpose This study aims to establish a comprehensive model integrating variables from the updated unified theory of acceptance and use of technology (UTAUT), expectation-confirmation model (ECM) and trust to determine what factors influence consumers’ decision to continue using food delivery apps (FDA) after the COVID-19 outbreak in Taiwan. Design/methodology/approach Data was collected from 350 respondents living in Taiwan via Line using a Google Forms link. A total of 333 valid responses were analyzed after 17 invalid questionnaires were eliminated. To test the suggested study paradigm, partial least squares-structural equation modeling was used as the data analysis approach. Findings The results indicate FDA users’ continuance intention (CI) is directly significantly affected by performance expectancy, satisfaction and habit. All the constructs of the updated UTAUT theory, confirmation and trust significantly influence the satisfaction of FDA, and users’ satisfaction significantly positively impacts users’ CI. Originality/value Although consumers’ intentions toward FDA have previously been the topic of research, there is a paucity of literature that discusses the connections between the variables that influence FDA users’ CI after the COVID-19 pandemic in Taiwan. By focusing on the relationships between the multiple antecedents of FDA users’ CI, this study contributes to reducing the existing literature gap. Explanation surrounding the elements influencing FDA users’ CI is provided by examining several aspects of FDA usage, including technological and psychological postadoption issues.

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Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps

Cited by 2 publications

References 77 publications

Consumers' intention to use online food delivery services: A meta‐analytic structural equation modeling approach

Consumers' intention to use online food delivery services: A meta‐analytic structural equation modeling approach

What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?

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