Feedback for improving staff training and performance in behavioral treatment programs

Abstract

This paper reviewed observational studies that examined feedback for changing staff performance in behavioral treatment programs for clients with cognitive, developmental, or psychiatric disorders. The research findings were integrated into the main stages of staff training and management: pretraining, training, and posttraining. Specific recommendations for using feedback are made including defining process and outcome form and content before training, providing on-the-job supervisory feedback while staff practice self-generated outcome feedback until competency is demonstrated, and after training, maintaining self-generated feedback with emphasis on evaluating staff and client interactions with social validity measures.

Education and Training in Enhancing Performance of Indonesia Port Corporation Employees

“…This means that 22.5 % of performance is determined by training while the other 77.5 % is contributed by other variables. This is consistent with Arco (2008) who reviewed observational studies that examined feedback for changing staff performance in behavioral treatment programs for clients with cognitive, developmental, or psychiatric disorders. The research findings were integrated into the main stages of staff training and management: pretraining, training, and posttraining.…”

Implementing a Measurement Feedback System: A Tale of Two Sites

“…MFSs have a positive impact on outcomes in different subspecialties of medicine (Duncan and Pozehl 2000; Goebel 1997; Goodman et al 2013; Holmboe, et al 1998; Leshan et al 1997; Mazonson et al 1996; Robinson et al 1996; Rokstad et al 1995; Tabenkin et al 1995), education (Arco, 1997; Arco 2008; Furman et al 1992; Mortenson and Witt 1998; Rose and Church 1998; Tuckman and Yates 1980), and mental health (Bickman et al 2011; Chorpita et al 2008, 2011; Howe 1996; Lambert 2001; Lambert et al 2001, 2005; Mazonson et al 1996). While quality improvement tools, such as MFSs (Cebul 2008), have been successfully applied for several decades (Kluger and Denisi 1996; Rose and Church 1998), their use is not widespread within children’s mental health services.…”

Coaching Parents to Change: The Impact of In Vivo Feedback on Parents' Acquisition of Skills

“…Therapist visual cues as reminders of skills did not enhance parents' skill use beyond in-home feedback alone. Additional evidence regarding the value of feedback is available outside the BPT domain providing strong support, especially for the use of video feedback (e.g., Arco, 2008;Kemenoff, Worchel, Prevatt, & Willson, 1995). Watching videotaped interactions is similar to live coaching by providing participants with the opportunity to associate the feedback with a specific behavior, rather than requiring the recall of past behavior.…”