Feedback Loops and Facilitation: Catalyzing Transformational Multi-Stakeholder Refugee Response Partnerships

Abstract

Global policies such as the recent ‘Comprehensive Refugee Response Framework’ call for a profound transformation in refugee response. To this end, collaboration with non-traditional humanitarian actors, particularly the private sector has been advocated. The application of new multi-stakeholder partnerships that transcend traditional dyadic relationships have been commended by practitioners for their ability to create stable services and markets in refugee camps. However, the adaptation of multi-stakeholder partnership models to the novelties of refugee response and the dynamics among partners in these complex arrangements requires more attention. This paper explores how the creation and development of multi-stakeholder partnerships can maximize the transformational potential of collaboration for refugee response, ensure the stakeholder diversity needed to provide basic services on a stable basis, and provide a facilitation function that supports the partnership. Using an action-case methodology, the focus of the article is on the Alianza Shire, Spain’s first multi-stakeholder partnership for humanitarian action, which was established to provide energy to refugee camps and host communities in refugee camps in northern Ethiopia. Our findings suggest that i) the active participation of aid agencies in the co-creation process of a multi-stakeholder partnership may increase the transformational potential of refugee response, ii) feedback loops and the consolidation of internal learning are essential practices for the effective management of complex multi-stakeholder partnerships, and iii) the facilitator plays a critical and underexplored role in refugee response collaborative arrangements. In addition, sustainability-oriented university centers may possess a particular capacity for nurturing the transformational potential of multi-stakeholder refugee response partnerships by generating ‘safe spaces’ that foster trust-building, providing a cross-sector ‘translation’ service, and affording the legitimacy and expert knowledge required to conduct learning processes. We believe that the theoretical and practical implications of our research may contribute to the effective fulfilment of the Sustainable Development Goals, specially, SDG7 (Affordable and Clean Energy) and SDG17 (Partnership for the Goals).

A grounded theory on collaborative interactions in a community-university partnership: the case of youth in the public space

“…The role of feedback loops could be essential in making sure that collaborative partners are continuously informed. A recent study (Moreno-Serna et al, 2021) on multi-stakeholder collaboration also showed that feedback loops are powerful in the consolidation of learning, and help connect the external impact of the collaboration with the internal dynamics of a partnership. The role of a facilitator remains important to promote reflection and ensure the development of relationships of trust (Moreno-Serna et al, 2021).…”

“…A recent study (Moreno-Serna et al, 2021) on multi-stakeholder collaboration also showed that feedback loops are powerful in the consolidation of learning, and help connect the external impact of the collaboration with the internal dynamics of a partnership. The role of a facilitator remains important to promote reflection and ensure the development of relationships of trust (Moreno-Serna et al, 2021). In our case study, a perceived lack of feedback loops and disconnectedness from youth and activities at the local park seemed to require a close collaboration between the different stakeholders involved.…”