2022
DOI: 10.1177/01708406221081625
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Feeling Rule Management and Relational Authority: Fostering patient compliance in palliative care consultations

Abstract: Once conferred by jurisdictions, hierarchies, or credentials, professional authority is now considered relational and probabilistic, drawing attention to actions that professionals can take to encourage client compliance. In this paper, we use ethnographic observations of palliative care consultations to show that professionals suggest feeling rules that correct patients’ lay understandings and in doing so facilitate compliance. Palliative care professionals suggested three corrective feeling rules that valida… Show more

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Cited by 6 publications
(5 citation statements)
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References 71 publications
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“…Emotional capital as a concept has been almost completely absent in the management literature. Mukherjee and Thomas’ (2023) study of palliative care consultations and Virkki's (2007) study of social work are among the only papers in management that explicitly evoke emotional capital, though the notion has been used by some sociologists of occupations (Cottingham, 2016; Schweingruber and Berns, 2005) and education (Reay, 2000; Zembylas, 2007). Mukherjee and Thomas revealed that professionals drew on their emotional capital (i.e., their experiences of dealing with the emotional nature of palliative care work) to suggest corrective feeling rules that validate patients’ emotions and reattribute them to comply with professionals’ care recommendations.…”
Section: Emotional Capitalmentioning
confidence: 99%
“…Emotional capital as a concept has been almost completely absent in the management literature. Mukherjee and Thomas’ (2023) study of palliative care consultations and Virkki's (2007) study of social work are among the only papers in management that explicitly evoke emotional capital, though the notion has been used by some sociologists of occupations (Cottingham, 2016; Schweingruber and Berns, 2005) and education (Reay, 2000; Zembylas, 2007). Mukherjee and Thomas revealed that professionals drew on their emotional capital (i.e., their experiences of dealing with the emotional nature of palliative care work) to suggest corrective feeling rules that validate patients’ emotions and reattribute them to comply with professionals’ care recommendations.…”
Section: Emotional Capitalmentioning
confidence: 99%
“…In the absence of an accepted authoritative voice, investors and their intermediaries need to establish relational authority to speak about climate change concerns. Research on relational authority shows that in the absence of traditional sources of authority, such as hierarchy or professional status, authority resides in networks of relationships (Bourgoin et al, 2020;Taylor and van Every, 2014) that may be built through managing emotions (Mukherjee and Thomas, 2023) or performing menial tasks (Huising, 2015). In the relational view, authority is conceived of as a process of interactions that shape a situation in such a way that it orients collective action (Bourgoin et al, 2020).…”
Section: Communication As Constitutive Of Shareholder Engagementmentioning
confidence: 99%
“…Our third and final contribution is to the study of relational authority, which builds on the CCO perspective to argue that authority is not granted to a person through hierarchy or professional expertise but communicated into being (Taylor and van Every, 2014). Whereas previous studies have focused on the work practices of individuals as they try to build relational authority (Huising, 2015;Mukherjee and Thomas, 2023), our study examines the communicative constitution of relational authority by examining how matters of concern move towards matters of authority (Vásquez et al, 2018) in communication between external actors and corporate representatives. We find that mirroring can seemingly accept the matter of concern made present by the invocation of an authoritative persona, yet still be used to reject the associated matter of authority.…”
Section: Constituting Relational Authority Communicativelymentioning
confidence: 99%
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“…There is also a growing field of organizational academic literature that is focused on “managing” death of (older) individuals (e.g. Mukherjee and Thomas, 2022). Attempts to address Western stereotypes of “older” employees being less productive or less healthy or “less preferred” (e.g.…”
mentioning
confidence: 99%