Feeling rules in artificial intelligence: norms for anger management
Merete Monrad
Abstract:The rapid spread of conversational AI, as well as the potential for personal conversations with chatbots, makes it relevant to examine what norms and values underlie chatbot responses. This article examines the feeling rules for anger implicitly communicated by a recent chatbot (ChatGPT). Querying the chatbot about appropriate and inappropriate anger, the study shows how specific feeling rules are articulated by AI. The chatbot communicates norms of productive, respectful, constructive, controlled and calm exp… Show more
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