Ferramenta Para Apoio Ao Suporte Técnico Em Uma Rede FTTX Empregando Raciocínio Baseado Em Casos

Abstract

This paper presents the development of a tool, which stores information on existing equipment in an internet provider, which uses the FTTx network technology. From the stored information, reports can be generated and, with the use of techniques CBR (Case-Based Reasoning), help professionals who provide technical support in identifying and/or correcting problems.