Ferramentas para análise de riscos em projetos de implantação de ERP influenciados por incertezas sazonais

Abstract

Risk management is one of the fundamental points for the success of projects to implement an Enterprise Resource Planning (ERP). One aspect that significantly influences the projects and that should be considered in the risk analysis is the seasonality, although it has been low discussed in the literature. In this sense, this work aims to identify and analyze the most appropriate risk analysis tools for ERP implementation projects influenced by seasonal uncertainties. To achieve the goal, this research was composed by a Systematic Review of Literature and the application of the Delphi technique with Project Management Professionals. The result obtained with this research was the identification of eight more suitable tools to analyze risks in ERP implementation projects influenced by seasonal uncertainties. It was also analyzed separately were the amounts assigned to the risk analysis tools by the Delphi Panel participants.