2019
DOI: 10.2139/ssrn.3685372
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Financial Advice and Robo Advice in the Investors' Perception. Evidence from a Qualitative Study

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“…The positive association between trust in financial advisors and attitude to planning would seem to highlight that professionals are already influencing customers towards better management of their finances. In addition, according to a qualitative survey on the value of financial advice and robo-advice (Caratelli et al, 2019), Italian investors assign high value to the educational stimuli obtained during interactions with their advisors and, especially, of this support is particularly timely (a sort of just-in-time financial education). In this context, professionals could encourage investors to adopt a long-term approach to their personal finance management and offer appropriate support and guidance.…”
Section: Discussionmentioning
confidence: 99%
“…The positive association between trust in financial advisors and attitude to planning would seem to highlight that professionals are already influencing customers towards better management of their finances. In addition, according to a qualitative survey on the value of financial advice and robo-advice (Caratelli et al, 2019), Italian investors assign high value to the educational stimuli obtained during interactions with their advisors and, especially, of this support is particularly timely (a sort of just-in-time financial education). In this context, professionals could encourage investors to adopt a long-term approach to their personal finance management and offer appropriate support and guidance.…”
Section: Discussionmentioning
confidence: 99%