Financial consumer protection: internet banking fraud awareness  by the banking sector

Dzomira, Shewangu

doi:10.21511/bbs.11(4-1).2016.03

Cited by 3 publications

(2 citation statements)

References 10 publications

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“…The findings concur with Steyn, Kruger & Drevin (2007) who found that educational and awareness activities pertaining to email environments are of utmost significance to manage the amplified risks of identity theft. As well, Dzomira (2016) found that internet fraud awareness to the general public via website is stumpy by many Southern African banks. Even though some banks have internet fraud information on internet banking applications, however, the bona fide usefulness of this information is timid.…”

Section: Adoption Of Plastic Cards and Electronic Bankingmentioning

confidence: 99%

Plastic Money and Electronic Banking Services Espousal vis-a-viz Financial Identity Theft Fraud Risk Awareness in a Developing Country

Dzomira

2017

JEBS

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Exploitation of plastic money coupled with electronic banking services has come as expediency to financial establishment customers in Zimbabwe. This paper sought to analyze plastic money and electronic banking services espousal vis-a-viz financial identity theft fraud risk awareness in Zimbabwe banking sector via banksâ€™ websites. The theoretical underpinning for this study is Routine Activity Theory. The study used qualitative content analysis research technique for examination of the text content data through the consistent taxonomy process of coding and classifying themes or patterns to submit a painstaking considerate of financial identity theft fraud awareness by the banking sector in Zimbabwe. A sample size of 14 banks (including commercial, merchant and building societies) was used and the banks were arbitrarily chosen on the basis of website accessibility and ease of use of the data. The study findings suggest that there is very little financial identity theft awareness in Zimbabwe by the banking sector through their websites to the general public whilst there is amplified adoption of plastic money and electronic banking adoption. This study proposes a need to amplify the information and inform plastic card and electronic banking customers of the types of financial identity theft fraud. Plastic card and electronic banking is an urgent area to focus on for banking institutions and should inexorably capitalize in it. Financial identity theft information should be easily retrievable and conveyed in a manner that makes reasonableness to the varied customers.

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Section: Adoption Of Plastic Cards and Electronic Bankingmentioning

confidence: 99%

Plastic Money and Electronic Banking Services Espousal vis-a-viz Financial Identity Theft Fraud Risk Awareness in a Developing Country

Dzomira

2017

JEBS

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“…Fraud and financial crimes in the banking services industry, such as money laundering, illegal debiting of customer accounts, internet banking fraud, and fictitious credit distribution, often involve bank front office employees (Ametepe et al, 2022;Dzomira, 2016;Mangala & Soni, 2023). This fraud occurs because there are opportunities and loopholes as a result of weak internal control processes, disorderly implementation of risk management, and constraints on the whistleblowing system (WBS) in banking organizations (Brune et al, 2021;Durguti et al, 2023;Hobby, 2020;Nobanee & Ellili, 2018;Yeoh, 2020).…”

Section: Introductionmentioning

confidence: 99%

Fraud prevention in the Indonesian banking sector using anti-fraud strategy

Shonhadji,

Agus Irwandi

2023

Banks and Bank Systems

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Fraud and financial crimes involving banking employees have become serious and complex problems throughout the world, including Indonesia. This study aimed to analyze a fraud prevention through anti-fraud strategy and modified situational crime prevention theory. Data were obtained using a questionnaire distributed and interviewed to accounting officers, marketing departments, customer services, tellers, operational supervisors and risk management of banks in Indonesia. Respondent filled in 217 questionnaires completely. The data analysis technique used is a path analysis technique with the WarpPLS. The results show that anti-fraud strategies have a positive effect on fraud prevention. Banking in Indonesia has succeeded in implementing anti-fraud strategy through a whistleblowing policy, which focuses on efforts to protect whistleblowers and disclose potential fraud, compliance with the implementation of internal controls in activity units, and the proper functioning of risk management. The modified situational crime prevention theory also has a positive effect, and religiosity is a moderating variable. The results have also informed that banks have attempted to create conditions and awareness for perpetrators that the benefits of fraud are less and not commensurate with the high risks borne, and narrowing opportunities and providing strict sanctions to perpetrators can prevent fraud.

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The Financial Education

2021

Global Corporate Social Responsibility Initiatives for Reluctant Businesses

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Financial education is a process that must take place throughout the life of consumers, given the intensification of the process of financial and technological innovation materialized in the emergence of new financial products and ways of accessing them. The financial education programs must focus on capitalizing on and use of financial knowledge and skills by children, young people, and women. The education can create responsible financial behavior within consumers to efficiently manage resources throughout life, including periods of the current health crisis. COVID has demonstrated the importance of economic resilience and the ability of consumers to adapt to the turbulence specific to this period. The financial fragility faced by certain categories of consumers during this period demonstrates the need to implement financial education programs. There is a need to adopt radical changes that are taking place in the financial market under the impact of fintech.

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Financial consumer protection: internet banking fraud awareness by the banking sector

Cited by 3 publications

References 10 publications

Plastic Money and Electronic Banking Services Espousal vis-a-viz Financial Identity Theft Fraud Risk Awareness in a Developing Country

Plastic Money and Electronic Banking Services Espousal vis-a-viz Financial Identity Theft Fraud Risk Awareness in a Developing Country

Fraud prevention in the Indonesian banking sector using anti-fraud strategy

The Financial Education

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