Financial inclusion as an important factor influencing digital payments in passenger transport: A case study of EU countries

Frączek, Bożena; Urbanek, Anna

doi:10.1016/j.rtbm.2021.100691

Cited by 37 publications

(21 citation statements)

References 38 publications

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“…As new digital payment and mobile phone technologies have developed in recent years, the formal financial system has been re-engineered [ 7 ]. An inclusive digital finance goal is to provide financial services in mobile money, internet banking, electronic transfers, insurance, and loan and a combination of these and newer fintech apps that reach out to previously excluded populations [ 10 ]. Everyone should be part of the economy where financial services are customised to specific needs and demands at a reasonable cost [ 9 ].…”

Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

“…Besides, promoting low-cost digital public and private micro health insurance makes healthcare insurance more viable to the poor. [ 8 , 10 , 9 , 12 ] [ 15 , 18 , 31 , 20 ] SDG 4: Quality education Lower-income families may better manage their education costs using digital finance, while institutions and national education systems can enhance their financial management. As a result, digital finance may aid in allocating funds for instructors, resources, and technology that improve educational outcomes.…”

Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

“…As a result, digital finance may aid in allocating funds for instructors, resources, and technology that improve educational outcomes. [ 7 , 8 , 10 , 9 ], [ 13 , 14 , 15 , 16 ], [ 19 ] SDG 5: Gender equality Women may have more control over their money and develop assets with the help of digital financial services. Gender equality and economic development are aided by increased financial power.…”

Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

“…(e.g., digitising salary, trade payments, credit) especially for micro, small and medium enterprises (MSMEs), potentially creating 95 million new jobs and increasing the global GDP by 6% by 2025. [ 8 , 10 , 11 , 12 ] [ 13 , 14 , 6 , 26 ] [ 31 , 32 , 34 , 19 ] [ 21 , 3 , 23 , 29 ] SDG 9: Industry, innovation and infrastructure Small businesses may use digital financing to develop, innovate., enter new markets, and attract more young talent to the digital economy. [ 10 , 13 , 14 , 15 ] [ 26 , 32 , 19 ] SDG 10: Reduced inequalities Digital finance can create an equalising force giving low-income households to access low-cost digital finance and improve financial resilience.…”

Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

See 3 more Smart Citations

Digital financial inclusion: A gateway to sustainable development

Tay

Tai

Gek-Siang

2022

Heliyon

189

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Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

Section: The Review Of Digital Financial Inclusionmentioning

confidence: 99%

See 2 more Smart Citations

Digital financial inclusion: A gateway to sustainable development

Tay

Tai

Gek-Siang

2022

Heliyon

189

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“…The tourism sector is one of the subsectors of the economy that have benefited the most from these developments. For example, earlier, electronic tickets came to be commonly used in the tourism and leisure sector [12]. The mobile revolution then further modernised the shopping and payment mechanisms and provided better consumer experiences.…”

Section: Introductionmentioning

confidence: 99%

The Use of Mobile Payment Systems in Post-COVID-19 Economic Recovery: Primary Research on an Emerging Market for Experience Goods

Suyunchaliyeva

Nautiyal²,

Shaikh

et al. 2021

Sustainability

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This study investigated whether mobile payment services could drive post-COVID-19 pandemic recovery in the ‘experience goods’ sector (e.g., tourism) utilising Bandura’s self-efficacy or social cognitive theory. It explored the factors influencing the intention to continue using mobile payment services and the intention to recommend these to others. An empirical survey was conducted to assess the study variables, and the data obtained therefrom were analysed using the industry-standard Cross-Industry Standard Process for Data Mining method. The study results suggest that personal innovativeness and perceived trust influence consumers’ intention to continue using mobile payment services and that perceived trust, personal innovativeness and outcome expectancy influence consumers’ intention to recommend the use of such services to others. The research findings have filled a research gap in emerging markets and can serve as the basis for formulating a winning marketing and operational strategy for nascent technologies such as mobile payment services. It would be naïve to extract findings from mature markets such as East Asia, the European Union and the United States and to apply these to developing markets. In addition, this study’s investigation of the variables that can influence the intention to continue using mobile payment services and to recommend the use of these to others goes into the heart of the sustainability issue because the study’s findings can help mobile payment service providers sustain the use of their applications and thus also sustain the advantages as such.

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Bridging the digital divide: Consumer engagement with transportation payment apps in emerging economies

Farinloye,

Omotoye,

Oginni

et al. 2024

J of Consumer Behaviour

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The digital divide remains a formidable challenge in emerging economies, highlighting disparities in technology access and utilisation. This study explores consumer engagement with mobile payment applications for transportation in Lagos, Nigeria, a critical context where these disparities manifest. The research presents consumer perceptions and behaviours using a triangulated approach encompassing ethnographic observation, semi‐structured interviews, and the ALARA model of information search. Anchored in the Engel–Kollat–Blackwell (EKB) theory of consumer behaviour, which depicts the five stages of consumer decision‐making—problem recognition, information search, evaluation of alternatives, purchase decision, and post‐purchase behaviour—this study identifies five key themes: awareness, information search, alternatives evaluation, engagement, and post‐engagement evaluation. Insights from the study reveal that cultural preferences and trust in traditional payment methods significantly influence users' willingness to adopt mobile payment apps. These insights underscore the importance of addressing socio‐cultural factors in technology adoption strategies. The findings highlight the need for an inclusive technological strategy to bridge the digital divide, emphasising the necessity of accessible information channels and user‐friendly interfaces to enhance consumer engagement. Continuous app refinement based on user feedback is crucial for optimising usability. Additionally, a nuanced understanding of socio‐cultural influences on technology adoption is essential for informing policy and business strategies. Overall, this study contributes to understanding technology adoption in emerging economies and provides actionable insights to foster inclusive digital transformations and mitigate the digital divide.

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Financial inclusion as an important factor influencing digital payments in passenger transport: A case study of EU countries

Cited by 37 publications

References 38 publications

Digital financial inclusion: A gateway to sustainable development

Digital financial inclusion: A gateway to sustainable development

The Use of Mobile Payment Systems in Post-COVID-19 Economic Recovery: Primary Research on an Emerging Market for Experience Goods

Bridging the digital divide: Consumer engagement with transportation payment apps in emerging economies

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