Financial Performance Indicators in Lebanese Hospitals: A Sustainable Improvement Strategy

Abstract

Although the quality of healthcare services has been measured extensively using different approaches however; the financial approach is considered one of the most tangible indicators to evaluate the effectiveness of the implied quality improvement strategies at the Lebanese hospitals. It is essential to measure quality of performance especially when hospitals are competing for accreditation and sustainability. Therefore, this paper highlights the significant key performance indicators applied by the Lebanese hospitals and mainly the financial performance indicators to improve the healthcare financing in Lebanon. Such financial metrics are found critical for hospitals to define and evaluate their performance especially in terms of insurance and financial coverage. This paper demonstrates conceptually the current strategies for improving the healthcare financing system in Lebanon yet, future studies are encouraged to provide analytical elaborations for the financial status and relative performance indicators of the healthcare system in Lebanon.

Healthcare Marketing: An Empirical Study among Lebanese Hospitals

“…Thus, hospitals tend to find revenue resources to finance its high quality services and enhance its competitive position as well. As discussed by Alaaraj and Aoun (2016), there is a great emphasis on developing and implementing key performance indicators (KPI) as a part of the improvement strategy to assess the hospitals' performance and monitor the quality of healthcare services in the country.…”