Financial performance of hospitals: A critical obligation of corporate governance dimensions

Afriyie, Stephen Owusu; Kong, Yusheng; Lartey, Peter Yao; Li, Kaodui; Bediako, Isaac Asare; Wu, Wenhao; Kyeremateng, Peter H

doi:10.1002/hpm.3049

Cited by 8 publications

(4 citation statements)

References 38 publications

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“…With respect to the healthcare, it can be illustrated that the CEOs are entitled to be accountable for these institutions (von Knorring, de Rijk, & Alexanderson, 2010). Afriyie et al (2020) explain that the board of directors seeks to pay attention on the corporate governance within the hospital that is why, it could be explained that hospital governance is one of the key concept which is to be contemplated at the King Fahad Hospital (Afriyie et al, 2020). From the findings of the study, it has been enlightened that the data which is being evaluated was highly reliable as the value of reliability test turns ought to be 0.877 > 0.50.…”

Section: Resultsmentioning

confidence: 94%

The Influence of Hospital Governance on the Organisational Success: A Study Done at King Fahad Hospital, Al-Baha, KSA

Alzahrani

Hakami

2022

Egyptian Journal of Health Care

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Background: it has been approved that there is a link between the corporate governance and the success of the organisation. The aim of this study is to assess the influence of hospital governance on the organisational success at King Fahad Hospital, Al-Baha, Saudi Arabia. Methods: In this research, questionnaire is incorporated to evaluate the hospital organisational success and corporate governance which composes of different validated sections. The collected data was analysed through using statistical tool of SPSS using various methods. Results: The findings of this study showed that there was a significant impact of the accountability, social responsibility, transparency, and the hospital management board on the hospital organisational success. Transparency is one of the important factors which impose influence on the organisational success; however, hospital management board is also one of the significant factor contributing to the organisational success. With respect to health care, the social responsibility of the hospitals is the need to offer quality healthcare to their patients so they will become socially responsible about the quality of healthcare offered. Conclusion: The study conludes that the organisational success is highly dependent on the hospital governance which consists of transparency, accountability, social responsibility and internal monitoring. Hospital governance play a pivotal role and push the organisation to implement it and make it a part of their strateies. Similar hospital is as King Fahad hospital.

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Section: Resultsmentioning

confidence: 94%

The Influence of Hospital Governance on the Organisational Success: A Study Done at King Fahad Hospital, Al-Baha, KSA

Alzahrani

Hakami

2022

Egyptian Journal of Health Care

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“…Table 3 reveals, however, that a significant number of crosscorrelation values for the independent variables are tiny. This provides a valid reason to be less concerned about the issue of multicollinearity among the independent variables [42]. The results of the model estimation for the data shown in Table 4 indicate admirable outcomes for the impact of comprehensive quality management on Customer Satisfaction.…”

Section: Findings and Discussionmentioning

confidence: 91%

Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective

Owusu-Kyei,

Kong,

Owusu Akomeah

et al. 2023

Businesses

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Total quality management (TQM) has become a reliable quality and customer satisfaction approach that can meet or exceed customer satisfaction. Previous studies have not really tied total quality management in the aspects of SERVQUAL as the major influence on customer satisfaction in the Ghanaian telecommunication sector, thus the need for this research. As customer satisfaction continues to rise, telecommunication customers expect service quality to improve to meet their satisfaction. The quality of service determines the customer satisfaction level in a service industry, such as telecom. Effective total quality management would result in better service quality. SERVQUAL is arguably the model to assess the effectiveness of customer satisfaction in the service industry. The aim of this study is to assess the influence of total quality management on customer satisfaction in the telecom industry from a TQM–SERVQUAL perspective. The study relied on questionnaires to gather data about the TQM services on customer satisfaction. A self-completion questionnaire was administered to customers and employees of MTN Ghana and Vodafone Ghana. Both companies operate with the same procedures and equipment, hence the need to use the same apparatus for all contacted customers and employees. There were 800 respondents from both companies’ employees and customers, although 850 questionnaires were administered. Descriptive statistical analysis was used through the questionnaire. The investigators also ran preliminary tests such as reliability, validity, and multicollinearity tests to ascertain if the received data were reasonable enough for the research and would fit the expected model. The data collected were analyzed and the inference was drawn in the study. The key finding states that total quality management had a significant impact on service quality and customer satisfaction. It is also concluded that service quality has a positive influence on customer satisfaction. Moreover, service quality has been detected as a major variable of TQM in achieving customer satisfaction in telecommunication companies in Ghana.

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“…Because of Cyprus's broad industry landscape, COs must be industry-specific experts to ensure thorough compliance. According to Afriyie et al (2020) [24]; Bhuiyan et al (2020) [25]; Fu et al (2022) [15]; Köprülü and Öznacar (2022) [21]; Nalukenge (2020) [26]; Shen et al (2022) [20], the size of the organization has a major impact on compliance effectiveness. COs in smaller enterprises may wear numerous hats and may not specialize, reducing their efficacy, as is prevalent in many Cypriot businesses, according to Demetriou and Constantinos (2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Directing Compliance Realities: The Determinants of Compliance Officer Effectiveness in Cypriot Organizations

Ado,

Ali,

Mousa

et al. 2024

Preprint

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This empirical study examines the complex dynamics influencing the effectiveness and performance of Compliance Officers (COs) within Cypriot organizations. With a focus on exploring the relationships between jurisdictional complexities, industry-specific regulations, organizational size, professional experience, Artificial intelligence-based tools, and readiness to technology adoption, this research employs a comprehensive approach to shed light on the multifaceted factors shaping CO roles. Leveraging a structural equation modelling framework, data was collected through a questionnaire survey administered to COs across diverse sectors. The results indicate that industry-specific regulations, organizational size, and professional experience significantly impact CO effectiveness, while the mediating role of AI-based tools and the moderating influence of technology adoption further enhance these relationships. The findings contribute to both theoretical knowledge and practical implications, offering insights for organizations and policymakers to optimize compliance efforts. While acknowledging limitations, this study lays the foundation for a deeper understanding of CO roles in the contemporary regulatory landscape.

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Financial performance of hospitals: A critical obligation of corporate governance dimensions

Cited by 8 publications

References 38 publications

The Influence of Hospital Governance on the Organisational Success: A Study Done at King Fahad Hospital, Al-Baha, KSA

The Influence of Hospital Governance on the Organisational Success: A Study Done at King Fahad Hospital, Al-Baha, KSA

Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective

Directing Compliance Realities: The Determinants of Compliance Officer Effectiveness in Cypriot Organizations

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