Financial performance of servitized manufacturing firms: A configuration issue between servitization strategies and customer-oriented organizational design

Ambroise, Laure; Prim‐Allaz, Isabelle; Teyssier, Christine

doi:10.1016/j.indmarman.2017.11.007

Cited by 67 publications

(101 citation statements)

References 64 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Besides the analysed literature reviews, some authors have analysed PSI strategies that are potentially conducive to superior performance. This is the case of Ambroise et al (2017) who clarified that successful servitization strategies related to customer satisfaction have to take into account both value-adding services, appropriate activities as well as business models reconfiguration. In this tradition, authors measure PSS strategies using Likert scales that are quantitatively linked to performance.…”

Section: Customer Perspectivementioning

confidence: 99%

Product-service innovation and performance: unveiling the complexities

Bustinza

Vendrell‐Herrero

Gomes

et al. 2018

IJBE

View full text Add to dashboard Cite

The purpose of this paper is to unpack the existing complexities in the relationship between product-service innovation (PSI) and firm performance that arise from the mismatch between theoretical predictions and empirical evidence. Whilst theoretical work suggests that there are a number of advantages for implementing PSI, quantitative firm-level evidence is not conclusive about the positive effects of this type of innovation on firm performance. By reviewing the relevant publications dealing with the PSI-performance relationship, their methodological approach, the novel constructs validated, and the role of mediators/moderators found in the servitization literature; we argue that further contextualization is needed to solve this puzzle. Additionally, this work systematically organises the different methods and variables used to assess the PSI-performance link, guiding scholars on the choice between different methods and measures. This work enumerates various streams of future research to discover unexplored fields to better ground this relationship, including the development of solid configurational theories, appropriate fit between theory and measurement techniques, and new sampling strategies for performing longitudinal studies.

show abstract

Section: Customer Perspectivementioning

confidence: 99%

Product-service innovation and performance: unveiling the complexities

Bustinza

Vendrell‐Herrero

Gomes

et al. 2018

IJBE

View full text Add to dashboard Cite

show abstract

“…Service researchers should be interested in understanding the service challenges of new ventures because a significant body of research in entrepreneurship has shown that new ventures not only represent a distinct firm life-cycle stage but more importantly face distinct strategic and tactical challenges (Covin and Slevin 1989; Robinson et al 1984). The findings complement the servitization literature by providing an understanding of the role of service intensity at an early organizational life-cycle stage beyond the established firms, and small- and medium-sized enterprises (SMEs) studied in the servitization literature (Ambroise, Prim-Allaz, and Teyssier 2018; Ha, Lee, and Kim 2016; Maldonado-Guzman, Marin-Aguilar, and Pinzon-Castro 2017; Valtakoski and Witell 2018).…”

Section: Introductionmentioning

confidence: 66%

“… 2. While servitization is generally construed as the evolution of a manufacturing toward services (Vandermerwe and Rada 1988) or the process of value creation by adding services (Gebauer et al 2012; Oliva and Kallenberg 2003), a wide range of terms are used to conceptualize this general trend. Based on Ambroise, Prim-Allaz, and Teyssier (2018), the terms range from: “service infusion (Forkmann et al 2017), transition from products to services (Oliva and Kallenberg 2003), and service transition (Fang, Palmatier, and Steenkamp 2008) are commonly used to refer to processes of service growth in manufacturing companies, while “integrated solutions” (Davies 2004), “product–service systems” (Mont 2002), and “hybrid offerings” (Ulaga and Reinartz 2011) are used to describe innovative combinations of goods and services. Today, these terms are frequently used interchangeably with servitization (Kowalkowski, Gebauer, and Oliva 2017, p. 54).” Based on this variety of terms ranging from servitization to service transformation and from service integration to service infusion used in the literature, in the context of new manufacturing ventures, we use service intensity.…”

mentioning

confidence: 99%

The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective

Patel

Pearce

Guedes

2019

Journal of Service Research

View full text Add to dashboard Cite

We investigate the association between service intensity and the survival odds of new manufacturing ventures. Although previous research extensively addresses the value of servitization in established firms, this is the first empirical study that asks whether service intensity, defined as the percentage of sales from services, is beneficial or detrimental to new ventures. Drawing on resource-advantage theory, we further ask whether, under increasing service intensity, new ventures with a higher industry-adjusted ratio of tangible to total assets, labor productivity, or current ratio improve survival odds. Based on a comprehensive data on 6,683 new Portuguese manufacturing ventures founded between 2006 and 2010 and followed until 2015 (33,272 venture-year observations), the results show that higher service intensity lowers the odds of survival. For entrepreneurs, we caution against higher service intensity but demonstrate that survival odds can improve under increasing service intensity when the company can achieve a higher industry median–adjusted ratio of tangible to total assets, improved labor productivity, or a stronger current ratio position. The findings are robust after controlling for endogeneity and self-selection into services.

show abstract

“…Il serait pertinent de mesurer également la valeur d'usage au moment du remplacement, afin de la comparer explicitement avec la valeur résiduelle perçue, et d'éclairer la dynamique de cette métamorphose. Explorer le rapport à la possession et à la propriété et ses effets sur le remplacement des produits constitue une piste d'investigation, permettant de considérer autrement la fin de vie des objets, leur destinée, leur circulation, leurs valeurs et leurs usages, dans une perspective de servicisation des objets (Baines et al, 2007 ;Belk, 2013) et engageant les entreprises vers de nouvelles formes de modèles d'affaires (Ambroise et al, 2018).…”

Section: Limites Et Voies De Rechercheunclassified

Destinée des produits technologiques remplacés : l’influence de la valeur résiduelle perçue

Kréziak

Prim‐Allaz

Robinot

2019

Recherche et Applications en Marketing (French Edition)

Self Cite

View full text Add to dashboard Cite

L’accélération du rythme de remplacement des produits technologiques conduit à la mise au rebut de nombreux objets encore en état de fonctionnement. Dans une perspective durable d’économie circulaire, l’objectif de cet article est d’éclairer les destinées des objets technologiques remplacés, en s’appuyant sur leur valeur résiduelle perçue (VRP), définie comme la valeur que leurs propriétaires leur accordent alors qu’ils n’en ont plus l’usage. Dans un contexte de post-usage et de séparation avec les possessions, la VRP permet de prendre en compte simultanément un individu, un objet spécifique et une situation particulière, et d’estimer son influence sur la destinée de l’objet en question. Un outil de mesure de la VRP est développé autour de trois dimensions (utilitaire, financière et affective). Les résultats de régressions logistiques binomiales et multinomiales réalisées sur un échantillon de 1302 répondants, représentatif de la population française, montrent que la VRP explique bien le fait de garder ou non un produit remplacé et constitue un déterminant majeur du choix de filière lorsque cet objet n’est pas gardé. Des implications managériales en sont tirées, montrant comment la VRP constitue un levier pour favoriser la recirculation de l’objet et contribuant à résoudre les problématiques environnementales liées au gaspillage des ressources naturelles.

show abstract

Financial performance of servitized manufacturing firms: A configuration issue between servitization strategies and customer-oriented organizational design

Cited by 67 publications

References 64 publications

Product-service innovation and performance: unveiling the complexities

Product-service innovation and performance: unveiling the complexities

The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective

Destinée des produits technologiques remplacés : l’influence de la valeur résiduelle perçue

Contact Info

Product

Resources

About