Financial Technology: evidence in the European Banking System

Campanella, Francesco; Serino, Luana; Battisti, Enrico; Christofi, Michael; Giakoumelou, Anastasia

doi:10.1109/ictmod49425.2020.9380589

Cited by 8 publications

(9 citation statements)

References 13 publications

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“…The term "Fintech" was introduced in a paper by Bettingers (Lee and Choi, 2018) and refers to those financial services that combine "finance" and "technology." New financial tecnologies using tools, especially mobile, promoting the efficiency of existing financial systems (Campanella et al, 2020a(Campanella et al, , 2020bChang and Kim, 2017). The smart technologies are revolutionizing the banking industry and are no longer seen as merely an additional delivery channel.…”

Section: Related Literature and Development Of Hypothesesmentioning

confidence: 99%

“…Especially now, the world is currently facing the COVID-19 pandemic, with its global, impacts on citizen mobility and economy, Fintech services have been able to accomplish and simplify financial transactions during the lockdown and even after. Indeed, the use of Fintech provided an option for accessing financial services by restrictions imposed by the governments both to movement and social distancing, and by risk of virus contamination via physically handling cash (Campanella et al, 2020a(Campanella et al, , 2020b.…”

Section: Introductionmentioning

confidence: 99%

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Governing Fintech for sustainable development: evidence from Italian banking system

Campanella

Serino

Crisci

2022

QRFM

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Purpose Customer satisfaction has been traditionally the main goal aimed at by managers. Focusing on the banking industry, the importance of this concept is even greater because of the increasing focus of banks on mobile services to reach out to a larger set of customers. To investigate user’s behavior in a Fintech context, this study aim to focus on two relevant issues: service quality and perceived risk. For the purpose, the authors integrated a technology quality-based model with a green image perspective to investigate the impact on customer satisfaction in Fintechs users. Design/methodology/approach The primary data is based on a survey directly taken from a questionnaire survey. The survey is collected by researchers. This research used probability sampling technique with convenience sampling. The data of this study data is derived from an online survey of Italian households performed between August 2020 and December 2020. In accordance to other studies, the questionnaires used Likert scale model that was conducted by measuring five categories of responses. For methodology, the authors analyzed data by structural model equations. Findings The authors find that some of quality services factors impact on user satisfaction as well as the trust in Fintech providers. Moreover, the empirical findings highlight that the importance of a green reputation in Fintech providers from the perspective of consumer as it enhances both the trust and the satisfaction in internet banking services offered. It is needed to highlight that the most important thing for a Fintech provider is to secure loyalty and to be sustainable from a green perspective. The authors found that trust and green image give great influence on use intention. Therefore, it is most important for financial providers to develop financial products with trust and e-loyalty in mind. Research limitations/implications This study suggests that nowadays Fintech companies should invest more resources in the increasing of green image because it is positively associated with trust and customer’s satisfaction. The authors incentive the financial institutions to promote the sustainable development and green strategies in their planning as concern for the environment and sustainability affects consumers, who increasingly consider certain non-financial attributes in their investments, such as environmental, social and governance criteria. Future research that includes different cultural settings would enhance generalizability and external validity as the respondents all live in Italy. Originality/value For the purpose, the authors integrated a technology quality-based model with a green image perspective to investigate the impact on customer satisfaction in Fintechs users. This paper, to the best of the authors’ knowledge, is the first to study consumer satisfaction in Fintech context in this sense. Although existing research has investigated relevant aspects of customer trust, satisfaction, these issues have not been discussed from a green perspective. Apart from that, the main contribution of this paper is its exploration of the influence of green image on loyalty and satisfaction. To the best of the authors’ knowledge, however, no studies have been done on sustainable banking in Italian banking sector, focused on Fintech services. In this paper, the authors attempt to fill this research gap.

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Section: Related Literature and Development Of Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Governing Fintech for sustainable development: evidence from Italian banking system

Campanella

Serino

Crisci

2022

QRFM

Self Cite

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“…Therefore, to promote the common development of urban and rural areas, the cultural psychology of urban and rural families should be taken as the entry point for research, thus facilitating the analysis of differences in family cultural values and cognition within these two cultural backgrounds ( Li, 2007 ). Previous studies have analyzed the gap between urban and rural households’ financial asset allocation from the perspective of financial technology ( Campanella et al, 2020 ) and macro-economy. The study showed that in China, provinces located in coastal areas like Zhejiang and Shanghai have had frequent commercial exchanges through international business, enhancing local residents’ commercial awareness.…”

Section: Introductionmentioning

confidence: 99%

Comparative analysis of the influence of Chinese urban and rural family cultures on household financial asset allocation

Mirko²,

D’Agostino³

et al. 2023

Front. Psychol.

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Despite the national strategic priority to achieve common prosperity, there still exist prominent discrepancies in financial asset allocation between Chinese urban and rural families, which requires a deeper, more comprehensive investigation. To fill this gap, the present research adopted a cultural perspective to investigate relevant issues by addressing the cognitive differences of residents between urban and rural families. Under the analytical framework of Hofstede’s cultural values, this paper discusses the cognitive differences between urban and rural families in terms of financial asset allocation in the cultural dimensions of collectivism, individualism and uncertainty avoidance; hypotheses are accordingly developed. In terms of research methods, the data of the China Family Panel Studies (CFPS) were used in the probit model to investigate the influence of urban and rural family cultural differences on household financial asset allocation. The results of this paper are as follows: (1) family cultural values have a positive impact on family financial asset allocation; (2) knowledge acquisition plays an intermediary role in family cultural values and family financial asset allocation; (3) and for rural families with high collectivism and uncertainty avoidance, the mediating effect is more prominent. This paper provides a new perspective for exploring the possibility of household asset allocation from the perspective of cultural psychology. The contribution of this paper have theoretical and practical reference significance to narrow the wealth gap between urban and rural areas and achieve common prosperity.

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“…In fact, FinTech is a combination of innovative technological platforms and new business models that facilitate everyday financial services. In this respect, it has enormously impacted the e-economy all over the world (Campanella et al, 2020). Common products for FinTech include e-wallet, cryptocurrency and peer-2-peer (P2P) lending.…”

Section: Introductionmentioning

confidence: 99%

FinTech ecosystem as influencer of young entrepreneurial intentions: empirical findings from Tunisia

Festa

Elbahri

Cuomo

et al. 2022

JIC

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PurposeThe study aims to investigate the influence of FinTech (Financial Technology) determinants such as crowdfunding, mobile payment and blockchain as potential facilitators in an entrepreneurial ecosystem for undertaking decisions in Tunisia, as an example of emerging economy.Design/methodology/approachQuantitative research was carried out with data collection based on a questionnaire that has been sent via email to young Tunisian entrepreneurs (potential or actual). A following regression was calculated on 93 respondents.FindingsAnalysis of the data showed that most of the relationships under investigation were confirmed. Statistical tests highlighted that knowledge, availability and access about crowdfunding and blockchain had a positive and significant impact on entrepreneurial intention. Regarding mobile payment, there was a negative and insignificant effect on entrepreneurial intention.Originality/valueFrom the evidence of the research, Fintech ecosystems may positively influence the decision to undertake, with relevant implications at institutional, industrial and individual level. More specifically, demonstrating a positive and significant relationship between some main dimensions of FinTech and entrepreneurial intention and emphasizing the contribution of related knowledge to intellectual capital accumulation through entrepreneurial education, this study seems to be unique in examining and verifying this potential effect.

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Financial Technology: evidence in the European Banking System

Cited by 8 publications

References 13 publications

Governing Fintech for sustainable development: evidence from Italian banking system

Governing Fintech for sustainable development: evidence from Italian banking system

Comparative analysis of the influence of Chinese urban and rural family cultures on household financial asset allocation

FinTech ecosystem as influencer of young entrepreneurial intentions: empirical findings from Tunisia

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