“…Digital banking, as a new concept in electronic banking, aims to enrich the standards of online banking and mobile banking services by integrating digital technologies, for example, strategic analysis tools, social media interactions, innovative payment solutions, and mobile technology, and focus on user experience (Alkawsi, Ali, & Baashar, 2021;Tugade, Reyes, & Nartea, 2021), to compete with conventional banking, Islamic banking also opens up with innovative technology to gain competitive advantage and market share (Haider, Changchun, Akram, & Hussain, 2018). Islamic banking, as a financial intermediation institution tasked with collecting funds from the public and channelling them back to the public based on Sharia principles, is forced to adapt by implementing digital banking (Haridan, Hassan, & Alahmadi, 2020).…”