FinTech Adoption of Financial Services Industry: Exploring the Impact of Creative and Innovative Leadership

Abstract

This paper examines the link between creative and innovative leadership and FinTech adoption through the transmission mechanisms of perceived ease of use (PEOU) and perceived usefulness (PU). This study used a questionnaire survey method to collect data from a sample of 721 employees working in the Indian financial services sector. The data were analyzed using structural equation modelling. The study results revealed a significant and positive influence of creative and innovative leadership, PEOU, and PU on FinTech adoption. Moreover, PEOU and PU mediated the link between creative and innovative leadership and FinTech adoption. This study proposes a new vision for managerial procedures to understand the critical aspects regarding FinTech adoption. The study advises that engineering managers should offer simple and user-friendly technology to enhance the adoption rate. Additionally, the results suggest the importance of creative and innovative leadership for competitively exploiting novel technologies. Given India’s digital revolution and huge market potential, the FinTech sector could prove a game-changer, especially in generating employment for the young and technologically qualified population. Tech-driven organizations could use the study findings strategically in this digital era.

Investigating Teacher’s Digital Technology use Through a Modified Technology Acceptance Model Framework: a Survey In Indonesia Capital City Buffer Areas

“…In contrast to previous hypotheses testing result, innovative leadership significantly affects the perceived usefulness. These findings corroborate the results of previous research that revealed the significant influence of innovative leadership on perceived usefulness (Baba et al, 2023;Horst et al, 2007;Leong et al, 2017;Mou et al, 2017). In accordance with this finding, innovative leadership is also proven to have significant influence on perceived ease of use.…”

“…In addition, it is also proven that perceived ease of use significantly mediates the influence of innovative leadership digital technology use with a pvalue 0.000 < 0.05. This result is in line with Baba's research which suggests that the ease of use of technology mediates innovative leadership towards users' adoption of innovative technology (Baba et al, 2023). The findings also emphasize the importance of ease of use so that teachers are willing to use the technology introduced by their leaders.…”

“…In accordance with this finding, innovative leadership is also proven to have significant influence on perceived ease of use. It signifies previous studies that show the significant influence of innovative leadership on perceived ease of use (Baba et al, 2023;Kuo & Lee, 2011;Martins et al, 2014).…”

“…This reinforces the results of Kaewsaeng's study which states that innovative leadership roles can encourage school residents to be ready to accept and use technology sustainably (Kaewsaeng-on et al, 2022). Furthermore, some experts believed that innovative leadership had significant influence on perceived usefulness and perceived ease of use as main antecedents of TAM (Baba et al, 2023;Horst et al, 2007). Accordingly, we developed the following hypotheses:…”

“…Furthermore, innovative leadership mediated by the ease of use of technology can significantly increase the use of technology (Baba et al, 2023;Pagaura, 2020). This reinforces the results of Kaewsaeng's study which states that innovative leadership roles can encourage school residents to be ready to accept and use technology sustainably (Kaewsaeng-on et al, 2022).…”