FinTech, economy and space: Introduction to the special issue

Knight, Eric; Wójcik, Dariusz

doi:10.1177/0308518x20946334

Cited by 40 publications

(22 citation statements)

References 32 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Fintech services are to be found in a variety of industries such as: mobile payments, e-commerce, portfolio management, risk management, customized consulting, virtual currencies, systems integration, and others [2]. The financial crisis of 2008 concurred to the growth of fintech industry, as consumers experienced difficulties in accessing traditional financial services [3][4][5]. Fintech contributes to democratise access to financial services, which is beneficial for financial inclusion in developing markets [6].…”

Section: Introductionmentioning

confidence: 99%

Customer Experience in Fintech

Barbu

Florea

Dabija

et al. 2021

JTAER

143

View full text Add to dashboard Cite

The purpose of this paper is to analyse customer experience (CX) in the fintech sector. Fintech is a dynamic and innovative field that fully benefits from advances in information and communication technology. The concept of customer experience is multidimensional, analysed from various perspectives, and with distinct valences in different industries. Based on the stimulus-organism-response (S-O-R) approach, we proposed a model in which customer experience in fintech is the result of customer’s evaluation of the stimuli proposed by fintech companies. Using partial least squares equation modelling (PLS-SEM), we tested a series of hypotheses and validated the proposed model. The results showed that perceived value, customer support, assurance, speed and perceived firm innovativeness are positively related to customer experience in fintech. In turn, customer experience is positively associated with loyalty intentions of the customer. Our paper contributes in identifying the dimensions, the determinants and the outcomes of customer experience in fintech, while from a managerial perspective, we demonstrate how fintech companies must integrate customer experience in their business models.

show abstract

Section: Introductionmentioning

confidence: 99%

Customer Experience in Fintech

Barbu

Florea

Dabija

et al. 2021

JTAER

143

View full text Add to dashboard Cite

show abstract

“…From the perspective of spatial dimension, the differences of regional development foundation and environment, together with the guidance of the development mode "From points to areas; parts pushing the whole", make spatial heterogeneity the characteristic fact of digital financial technology and green development, which is manifested as the spatial agglomeration of digital financial technology and ecological efficiency [7,8]. However, the spatial interaction spillover effect between the two has not been paid much attention by the researchers.…”

Section: Introductionmentioning

confidence: 99%

Spatial Interaction Spillover Effects between Digital Financial Technology and Urban Ecological Efficiency in China: An Empirical Study Based on Spatial Simultaneous Equations

Yang

2021

IJERPH

122

View full text Add to dashboard Cite

As a core component of the digital economy, digital financial technology has a complex interactive and interdependent relationship with ecological efficiency. From the holistic spatial interaction perspective, this paper uses spatial simultaneous equations and generalized spatial three-stage least squares (GS3SLS) to analyze the spatial interaction spillovers between digital financial technology and urban ecological efficiency based on data from 284 Cities in China from 2008 to 2018. The results show that: (1) Digital financial technology and urban ecological efficiency promote each other, and the latter is relatively dominant. (2) Both digital financial technology and urban ecological efficiency have significant spatial spillover effects. (3) Digital financial technology in surrounding cities has a restraining effect on local ecological efficiency, and the improvement of ecological efficiency in surrounding cities has a siphon effect on local digital financial technology. (4) There is spatial and period heterogeneity in the intensity of the spatial interaction spillover effect between the two. With resources and environment increasingly becoming rigid constraints on economic growth, these findings help identify new drivers of regional ecological efficiency and promote the coordinated development of digital finance and green ecology.

show abstract

“…Zook and Blankenship (2018) examine Bitcoin in a global context, stressing the materiality of its practices, including hardware, energy, and human agency. With theoretical and methodological open-mindedness, geographers seem well-placed to make sense of FinTech in a multi-scalar framework (Knight and Wójcik, 2020).…”

Section: Theoretical Approaches To Fintechmentioning

confidence: 99%

Financial Geography I: Exploring FinTech – Maps and concepts

Wójcik

2020

Progress in Human Geography

Self Cite

View full text Add to dashboard Cite

In the first of two reports on FinTech, I review definitions, roots and taxonomies of FinTech, survey studies charting FinTech development, and theoretical approaches to FinTech. Emerging empirical research shows a dynamic growth of FinTech characterized by heterogeneity and diversity. Ecosystems, financial ecologies, and digital platform economies are the most popular approaches to FinTech, and I argue that they can be used fruitfully in combination with more established concepts, such as networks and agglomeration. Overall, I show that FinTech research is in a state of flux concerning concepts and empirics, and highlight the potential of geography to tame the beast.

show abstract

FinTech, economy and space: Introduction to the special issue

Cited by 40 publications

References 32 publications

Customer Experience in Fintech

Customer Experience in Fintech

Spatial Interaction Spillover Effects between Digital Financial Technology and Urban Ecological Efficiency in China: An Empirical Study Based on Spatial Simultaneous Equations

Financial Geography I: Exploring FinTech – Maps and concepts

Contact Info

Product

Resources

About