“…According to the authors, system quality represents the quality of the information system processing, which assesses whether the system operates efficiently and effectively. System quality measures attribute consisting of easy to learn, useful features and functions, flexible to make changes, applied modern technology, integrated, user-friendly, good documentation, response time, and time-lag between data input and output (Binh, Tran, Thanh, & Pham, 2020; Gorla et al, 2010).…”