First drive-through pharmacy services in Taiwan

Lin, Yuh Feng; Lin, You Meei; Sheng, Li Huei; Chien, H.Y.; Chang, Tsu‐Chung; Chen, Zheng; Lu, Hsi Peng

doi:10.1016/j.jcma.2012.10.001

Cited by 23 publications

(40 citation statements)

References 7 publications

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“…In other countries, these services are usually called 'extended' services and are usually operated through private community pharmacies. [1][2][3][4] The heavily burdened public facilities fulfill prescriptions that was increasing steadily from 32 million in 2007 to 43.4 million in 2011 for a nation with a population of approximately 30 million inhabitants. This increasing trend of workload is a tremendous strain on time and resources that is pushing the limits of public pharmaceutical services as well as causing great distress to patients.…”

Section: Introductionmentioning

confidence: 99%

Building Intentions with the Theory of Planned Behaviour: The Mediating Role of Knowledge and Expectations in Implementing New Pharmaceutical Services in Malaysia

et al. 2016

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* Background: Pharmacy value added services (PVAS) was introduced as a matter of public health policy by Malaysia's Ministry of Health to improve health outcomes through public healthcare services. For example, drive through pharmacy services is a major policy implementation of the Ministry. However, adoption rates are low and therefore hampering the achievement of national health policy goals. Objective: Our objective is to explore the key determinants and mediators of successful implementation of new public pharmaceutical services by investigating the cognitive perspectives of patients' intentions to adopt with the Theory of Planned Behavior as the theoretical framework. Methods: A two phase mixed methodology involving first a qualitative exploration and the second a quantitative phase was conducted in public health facilities in Negeri Sembilan, Malaysia. Multiple regression and mediation analysis were performed. Results: Subjective norms, perceived behavioural control, knowledge and expectations are found to be significant predictors of intentions to adopt PVAS. Knowledge and expectations are found to exert significant indirect effects on intentions. Conclusion: Overall, we suggest that patient knowledge be enhanced through appropriate channels and expectations of service quality be met to increase intentions.

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Section: Introductionmentioning

confidence: 99%

Building Intentions with the Theory of Planned Behaviour: The Mediating Role of Knowledge and Expectations in Implementing New Pharmaceutical Services in Malaysia

et al. 2016

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“…In other countries, these services are usually called ‘extended’ services and are usually operated through private community pharmacies 1,2,3,4. The heavily burdened public facilities fulfill prescriptions that was increasing steadily from 32 million in 2007 to 43.4 million in 2011 for a nation with a population of approximately 30 million inhabitants.…”

Section: Introductionmentioning

confidence: 99%

Building intentions with the Theory of Planned Behaviour: the mediating role of knowledge and expectations in implementing new pharmaceutical services in Malaysia

Tan

Gan

Saleem

et al. 2016

Pharm Pract (Granada)

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Background:Pharmacy value added services (PVAS) was introduced as a matter of public health policy by Malaysia’s Ministry of Health to improve health outcomes through public healthcare services. For example, drive through pharmacy services is a major policy implementation of the Ministry. However, adoption rates are low and therefore hampering the achievement of national health policy goals.Objective:Our objective is to explore the key determinants and mediators of successful implementation of new public pharmaceutical services by investigating the cognitive perspectives of patients’ intentions to adopt with the Theory of Planned Behavior as the theoretical framework.Methods:A two phase mixed methodology involving first a qualitative exploration and the second a quantitative phase was conducted in public health facilities in Negeri Sembilan, Malaysia. Multiple regression and mediation analysis were performed.Results:Subjective norms, perceived behavioural control, knowledge and expectations are found to be significant predictors of intentions to adopt PVAS. Knowledge and expectations are found to exert significant indirect effects on intentions.Conclusion:Overall, we suggest that patient knowledge be enhanced through appropriate channels and expectations of service quality be met to increase intentions.

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“…For instance, Taipei Medical University's affiliated Shuang Ho Hospital (SHH) implemented the first Taiwanese drive-through pharmacy service in July 2011 by opening a four-lane driveway near the hospital building. 7 It was found that the implementation of the SHH drive-through service generally increased the overall prescription refilling rate, online reservation usage and proportion of medications picked up in six months' period. As for Australia's much vaunted pharmaceutical services, available services include; One-stop-shop, forward dispensing, "Rolls Royce service", e-prescribing, chronic illness card, prescription reminder systems, drive through, pick up and home delivery services.…”

Section: Pharmacy Value Added Services From An International Perspectivementioning

confidence: 97%

“…Internationally, PVAS is provided by both private and public pharmacists. [7][8][9] The case in Malaysia is unique where government facilities are the sole and pioneering providers of PVAS by a large degree. Thus, higher PVAS adoption rates is a key ingredient in the national key results area (KRA) for healthcare delivery towards Malaysia's drive for a modern and efficient healthcare system.…”

Section: The Current State Of Pharmacy Value Added Services In Malaysiamentioning

confidence: 99%

Pharmacy Value Added Services: Early Begininings, Current Implementation, And Challenges From The Malaysian Experience

Tan¹,

Gan²

2016

IJPER

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Background:In a large natural experiment, Pharmacy Value Added Services (PVAS) was introduced by the Malaysian Pharmaceutical Services Division, Ministry of Health Malaysia to improve the delivery of pharmaceutical care to patients. PVAS in the Malaysian context and definition refers to a group of new innovative pharmacy services including Pharmacy Drive Through, Postal Medicine, Integrated Drug Dispensing System, and SMS and Collect. Despite the convenience and advantages of PVAS, patients' adoption rate is still low. Objectives: This article aims to discuss, explore, compare and report the beginnings, definitions, early implementations, types of services offered and the challenges faced by the implementers of these services to derive policy lessons, implications and recommendations. Methods: We utilize a comparative discussion to highlight the various PVAS globally in comparison with the Malaysian experience. A further literature review is used to explore, contrast and highlight the implementation as well as the challenges of PVAS adoption in Malaysia to derive policy lessons, implications and recommendations. Results: PVAS is still new in Malaysia and requires much more work to increase its reach to its intended audience. We suggest numerous methods to increase its adoption rate. Overall, we suggest that PVAS be a key focus for Malaysian community pharmacies so that pharmaceutical services in Malaysia can achieve parity with advanced countries.

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First drive-through pharmacy services in Taiwan

Cited by 23 publications

References 7 publications

Building Intentions with the Theory of Planned Behaviour: The Mediating Role of Knowledge and Expectations in Implementing New Pharmaceutical Services in Malaysia

Building Intentions with the Theory of Planned Behaviour: The Mediating Role of Knowledge and Expectations in Implementing New Pharmaceutical Services in Malaysia

Building intentions with the Theory of Planned Behaviour: the mediating role of knowledge and expectations in implementing new pharmaceutical services in Malaysia

Pharmacy Value Added Services: Early Begininings, Current Implementation, And Challenges From The Malaysian Experience

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