“…On the micro-level, the competence of the helpers is in play regarding the value creation for the bereaved from DRDs in public services, i.e., how competent, proactive psychosocial follow-up may prevent negative health consequences. The research on unnatural death shows that, given the magnitude of the incident, many of the bereaved may seem to be untouched or may dissociate or isolate themselves due to the shock or an existential crisis, or in other ways, they may not react as expected by employees who lack competence in sudden, unnatural death or crisis death (Brabant, 2002; Brataas, 2021, pp. 212–214; Doka, 2002a, pp.…”