2023
DOI: 10.1177/21695067231192930
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First Time Use of an Autonomous Food Delivery Robot: Effects of Affect and Delivery Scenarios

Lindsey A. Malcein,
Yi-Ching Lee

Abstract: The objective of the study was to examine the effect of users’ emotions and delivery outcomes from sidewalk autonomous delivery robots on user experience and perception of the robots. Participants’ emotions were induced by specific clips from movies and were measured by a self-report emotion scale. Two delivery scenarios were designed to mimic two extreme delivery outcomes where the delivered food was either on time and as expected or late and not as expected. Results showed that delivery outcomes led to signi… Show more

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