2002
DOI: 10.1016/s0263-2373(02)00101-9
|View full text |Cite
|
Sign up to set email alerts
|

Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
2
1

Citation Types

3
368
0
25

Year Published

2012
2012
2022
2022

Publication Types

Select...
4
3

Relationship

0
7

Authors

Journals

citations
Cited by 465 publications
(396 citation statements)
references
References 10 publications
3
368
0
25
Order By: Relevance
“…Customers intend to be more loyalty when their comments been taken seriously. (Gibbert, Leibold, & Probst, 2002). This kind of knowledge can create from wide range of sources, and be combined with business process to help managers improving their work in a range of levels from top to front-line.…”
Section: Knowledge From Customersmentioning
confidence: 99%
See 2 more Smart Citations
“…Customers intend to be more loyalty when their comments been taken seriously. (Gibbert, Leibold, & Probst, 2002). This kind of knowledge can create from wide range of sources, and be combined with business process to help managers improving their work in a range of levels from top to front-line.…”
Section: Knowledge From Customersmentioning
confidence: 99%
“…In this way, companies and customers involved in a high interaction process. Not only companies staffs, but also customers act as knowledge development partners (Gibbert et al, 2002 Vol. 11, No.…”
Section: Knowledge Co-creationmentioning
confidence: 99%
See 1 more Smart Citation
“…The concept of CKM has been firstly advocated by Gibbert, Leibold, and Probst (2002), who describe CKM as the strategic process by which cutting edge companies emancipate their customers from passive recipient of products and services, to empowerment as knowledge partners. They said that CKM is about getting, sharing, and expanding customer knowledge that resides in, to both customer and corporate benefits.…”
Section: Customer Knowledge Management (Ckm)mentioning
confidence: 99%
“…By definition, CKM is about gaining, sharing, and expanding the knowledge that resides in customers for the benefit of both customers and organization (Gibbert et al, 2002). Yang and Wu (2008) define knowledge sharing as an activity in which knowledge of a person, a group or an organization is transferred or spread to other people, another group or organization.…”
Section: Customer Knowledge Management and Knowledge Sharing (Ks)mentioning
confidence: 99%