“…Many frameworks of team effectiveness exist (e.g., Cohen, & Bailey, 1997;Hackman & Oldham, 1980;Shea & Guzzo, 1987;Pearce & Ravlin, 1987;Sundstrom, DeMuese, & Futrell, 1990). McGrath (1964McGrath ( ,1984, Bettenhausen (1991), Guzzo and Dickson (1996), Cohen and Bailey (1997), Rousseau, Aube and Savoie (2006), and Mathieu, Maynard, Rapp, & Gilson (2008) reviewed the literature and described relevant frameworks and variables that contribute to team effectiveness. Those relevant for online social reference include self-regulating work groups (Pearce & Ravlin, 1987) and the self-managing work team model (Cohen, Ledford, & Spreitzer, 1996) because of the nature of group collaboration that is typical of Q&A sites.…”