Food Experience Design to Prevent Unintended Consequences and Improve Well-being

Addis, Michela; Batat, Wided; Atakan, S. Sinem; Austin, Caroline Graham; Manika, Danae; Peter, Paula C.; Peterson, Lane

doi:10.1177/10946705211057593

Cited by 13 publications

(7 citation statements)

References 68 publications

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“…Using a design thinking method (e.g. Addis et al. , 2021; Lockwood, 2010), authors have leveraged the emergent possibilities of technologies with empathy towards consumers in order to develop a conceptual model that emphasizes two key ideas.…”

Section: The Role New-age Technologies Play In Consumption and Servic...mentioning

confidence: 99%

“…Therefore, this research contributes to the existing literature on service design (e.g. Addis et al. , 2021) by proposing a model for digital service design.…”

Section: The Role New-age Technologies Play In Consumption and Servic...mentioning

confidence: 99%

“…Using a design thinking method (e.g. Addis et al, 2021;Lockwood, 2010), authors have leveraged the emergent possibilities of technologies with empathy towards consumers in order to develop a conceptual model that emphasizes two key ideas. First, AR-based service design is a specification that transcends and interconnects three fundamental design components: (1) AR's technological attributes; (2) a retailer's context-specific attributes; and (3) customers' experience perceptions.…”

Section: Ert Framework For Phygital Experience Designmentioning

confidence: 99%

“…Therefore, this research contributes to the existing literature on service design (e.g. Addis et al, 2021) by proposing a model for digital service design. The model explains how to design AR services (a specific digital technology) in the context of retail (a specific application domain) and articulates principles that help service providers design compelling service experiences that incorporate various technologies.…”

Section: Ert Framework For Phygital Experience Designmentioning

confidence: 99%

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The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda

Batat

Hammedi

2022

JOSM

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PurposeBecause new-age technologies are gaining a broader interest among service scholars and practitioners, it is critical to identify these technologies and examine the roles they play. The examination needs to be conducted to design engaging customer and service experiences in new phygital settings that connect physical and digital environments. This review article aims to provide researchers with a new comprehensive and integrative extended reality technology (ERT) framework. The framework serves as the basis for an all-inclusive view of ERT types in order to explore the different types of technology used to design phygital customer and service experiences.Design/methodology/approachThis article reviews prior works on the role technology plays in terms of customer experiences across various fields of research, including consumer, marketing and service literature. Adopting an experiential and phygital perspective as well as considering a consumer standpoint, this article defines the scope of the ERT framework by identifying categories of new-age technologies and their effects related to the design of phygital customer and service experiences.FindingsThe ERT framework proposed in this article offers directions for future research by adopting an experiential approach to technologies in order to categorize additional technological devices, platforms and tools that can be considered in the design of phygital experiences following several extension processes. These processes can enhance the cognitive, social, sensory and contextual dimensions of the phygital experience and thus create a continuum in terms of customer value from physical to digital settings and vice versa.Research limitations/implicationsCompanies and service providers may benefit from a new, comprehensive, focused framework that assembles different types of technology. The technologies can be utilized to design engaging customer and service experiences that deliver customer value from physical to digital spaces and inversely.Originality/valueNo prior works have proposed a comprehensive ERT framework for service research following an experiential perspective and a consumer view of the experience occurring in a new setting: phygital. By embracing the ERT framework provided in this article, future service scholars can examine the dynamics and types of technologies that can positively or negatively affect the design of consumption and service experiences in phygital settings.

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Section: The Role New-age Technologies Play In Consumption and Servic...mentioning

confidence: 99%

“…Therefore, this research contributes to the existing literature on service design (e.g. Addis et al. , 2021) by proposing a model for digital service design.…”

Section: The Role New-age Technologies Play In Consumption and Servic...mentioning

confidence: 99%

Section: Ert Framework For Phygital Experience Designmentioning

confidence: 99%

Section: Ert Framework For Phygital Experience Designmentioning

confidence: 99%

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The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda

Batat

Hammedi

2022

JOSM

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“…This research uses a service design approach with a focus on value-in-use thanks to the consumer at the centre of the service experience. Due to its customer-centric approaches, service design is gaining in popularity to explore FWB ( Rejikumar et al., 2022 ; Batat and Addis, 2021 ; Addis et al., 2022 ). Value-in-use evolves from the service-dominant logic literature and assumes that organisations can only offer value propositions, as true value is determined by its beneficiaries ( Vargo and Lusch, 2008 ).…”

Section: Literature Reviewmentioning

confidence: 99%

Co-creation through non-dyadic service experiences using service design

Gottlieb

Beatson

Chamorro‐Koc

et al. 2022

Heliyon

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Advancing arts philanthropy practices for well‐being

Addis,

Rurale

2024

Journal of Philanthropy and Marketing

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Individual and collective well‐being is a global priority. Arts philanthropy can play a significant role in enhancing well‐being, both due to the direct impact of the arts on well‐being and the contribution of philanthropy to the well‐being of both donors and recipients. Despite this widely held belief, the current state of arts philanthropy highlights the need for advancements in its practices for the benefit of both givers and receivers. Through a review of previous studies, we propose a conceptual model to support the success of arts philanthropy by addressing four key elements: who, what, how, and why. Arts philanthropic practices should: (1) Identify the involved stakeholders and their interests within the context of multi‐sided markets; (2) Design and execute engaging cultural experiences as part of their offerings; (3) Incorporate the four ethical principles—namely, “Do no harm,” “Do as much good as possible,” “Respect people's autonomy,” and “Treat people with fairness”—into their decision‐making processes; (4) Utilize valid and reliable measures of well‐being.

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Food Experience Design to Prevent Unintended Consequences and Improve Well-being

Cited by 13 publications

References 68 publications

The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda

The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda

Co-creation through non-dyadic service experiences using service design

Advancing arts philanthropy practices for well‐being

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