Foreign and Domestic Escorted Tour Expectations of American Travelers

Duke, Charles R.; Persia, Margaret A.

doi:10.1300/j046v06n03_05

Cited by 12 publications

(13 citation statements)

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“…Different approaches also have been applied to the measurement of customer satisfaction within the tourism industry. For example, Parasuraman, Zeithaml, and Berry's (1985) expectation-perception gap model (Duke & Persia, 1994), Oliver's (1980) expectancy-disconfirmation theory (Pizam & Milman, 1993), and Pizam et al's (1978) performance-only model have been used to measure customer satisfaction in the tourism context.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers

2009

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Section: Conceptual Frameworkmentioning

confidence: 99%

Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers

2009

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“…Tourists' own experiences with the destination should be regarded as a third source of information. Certainly, a tourist who selects an overseas holiday destination often is better preinformed than a tourist who spends a holiday at home (Duke and Persia 1994). This surely will affect expectations.…”

Section: Literature Reviewmentioning

confidence: 99%

Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination

Kozak

Rimmington

2000

Journal of Travel Research

961

590

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A number of research studies have investigated tourist satisfaction with mass tourism destinations, particularly during the peak (summer) season. However, there has been limited investigation of tourist satisfaction with off-season holiday destinations. This article reports the findings of a study to determine destination attributes critical to the over-all satisfaction levels of tourists visiting Mallorca, Spain, during the winter season. Their future holiday intentions also are investigated. Findings are analyzed, and implications and limitations are discussed.

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“…Approaches include: service-based and product-based satisfaction measurement (Geva & Goldman, 1991;Hughes, 1991), expectation and satisfaction measurement (Dunn-Ross & Iso-Ahola, 1991;Duke & Persia, 1994Geva & Goldman, 1989;Reisinger & Waryszak, 1994) supplemented by observation (Quiroga, 1990); OLIVER Larsson-Mossberg, 1998). Many studies have used the analogy of a tourist or environmental "bubble" to describe this temporal and spatial span, enforcing the idea that this is a "black box" in terms of academic understanding of the consumption processes involved (Oliver, 2001a(Oliver, , 2001b).…”

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confidence: 99%

The Cultural Tour Route: A Journey of the Imagination?

Oliver¹

2003

Tourism Analysis

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Organized tours are one of the main ways that tourists experience cultural destinations. They are often described as "a destination bubble," conveying a sense of isolation rather than involvement. The extent to which tour participants interact with and learn about destinations is not well understood, although the acquisition of knowledge is frequently cited as significant in peoples' decisions to travel by this mode. This article investigates cultural tour participants' experiences, and specifically addresses the extent to which participants' images of their destinations change or remain unaltered after their visit. The empirical research employed route mapping to elicit information about tour members' knowledge before and after touring. Ireland was selected because it presented elements common to many nonspecialized cultural tour itineraries. A multimethod approach combined qualitative and quantitative techniques in the analyses of the route maps, and triangulated the findings with those from focused interviews and participant observation. The study found that tourists' images changed in magnitude as the tour had enforced already well-defined images. It concludes that future work focusing on the critical prepurchase period in the destination-image formation process would contribute to this area of research.

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Foreign and Domestic Escorted Tour Expectations of American Travelers

Cited by 12 publications

References 0 publications

Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers

Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers

Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination

The Cultural Tour Route: A Journey of the Imagination?

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