Foreign Muslim Workers’ Perspectives of the Basic Needs of Muslim-Friendly Tourist Services: An Empirical Analysis of a Non-Muslim Destination

Abstract

The rapid growth of Halal travel offers a tourism opportunity for countries, but non-Muslim countries often find it difficult to meet the multiple religious needs of Muslim tourists. This study verifies Muslim tourists’ requirements for basic hotel and food services and identifies the categories in which to place these attributes and which ones need resources to increase Muslim tourists’ satisfaction. Applying Taiwan as a non-Muslim destination, we surveyed 216 Indonesian Muslim foreign workers and used the recently developed Gradient Boosting Decision Trees, instead of a regression method, to overcome the nonlinear and multicollinearity issues of Penalty-Reward-Contrast Analysis. Impact-Range Performance Analysis and Asymmetric Impact-Performance Analysis were then applied to examine the basic attributes of Muslim foreign workers’ tourist experiences. We learned that using Gradient Boosting Decision Trees provided advantages over the regression method. Empirical results indicated that hotel-related factors are prioritized over food services when Muslim tourists visit a non-Muslim country. In addition, religious observances play an essential part in Muslim tourists’ hotel choices, and conveniently accessible Halal food is a desirable travel requisite for this group.

Analisis Daya Saing Pariwisata Halal di Provinsi Banten

“…Sementara penelitian (Yen et al, 2022) Studi ini memverifikasi persyaratan wisatawan Muslim untuk layanan hotel dan makanan dasar dan mengidentifikasi kategori untuk menempatkan atribut ini dan mana yang membutuhkan sumber daya untuk meningkatkan kepuasan wisatawan Muslim. Menerapkan Taiwan sebagai tujuan non-Muslim, kami melakukan survei 216 pekerja asing Muslim Indonesia dan menggunakan Gradient Boosting Decision Trees yang dikembangkan baru-baru ini,.…”

Smarter Sustainable Tourism: Data-Driven Multi-Perspective Parameter Discovery for Autonomous Design and Operations

“…Religious observances play an important role in the hotel selection process for Muslim travelers, and easily accessible Halal food is a preferred travel requirement for this group. Yen et al [157] discuss the requirements of Muslim visitors for basic hotel and food services, specify the categories in which these features should be placed, and determine which areas require additional resources to attract more Muslim tourists. Yahaya et al [158] analyzed the criteria related to observing Islamic rules, such as participating in fasts and prayers, eating halal food, self-discipline and abstinence, refraining from drinking alcohol and illegal sexual practices, and separating people by gender in spas and swimming pools.…”

“…It includes the following keywords: Food, Restaurant, Cuisine, Destination, Gastronomy, Product, Finding, Consumption, Hospitality, Culture, Implication, Safety, Service, Satisfaction, Intention, Industry, Result, Image, and Quality. Examples of topics discovered in this parameter include the investigation of using robots in the food and beverage industry to overcome the lack of workers [194], evaluating the quality of services and customer satisfaction in the restaurant industry in which physical architecture, restaurant design, cost of the products, and the staff's response are significant factors of customer satisfaction [195], minimizing food surplus and waste in restaurants [196], the requirements of religious visitors for basic hotel and Food Services [157], and proposals for effective tourism-related food safety planning and policy [197].…”

Smarter Sustainable Tourism: Data-Driven Multi-Perspective Parameter Discovery for Autonomous Design and Operations

“…Religious observances play an important role in the hotel selection process for Muslim travelers, and easily accessible Halal food is a preferred travel requirement for this group. Yen et al [145] discuss the requirements of Muslim visitors for basic hotel and food services, specify the categories in which these features should be placed, and determines which areas require additional resources to attract more Muslim tourists. Yahaya et al [146] analyzed the criteria related to observing Islamic rules, such as participating in fasts and prayers, eating halal food, self-discipline and abstinence, refraining from drinking alcohol and illegal sexual practices, and separating people by gender in spas and swimming pools.…”

“…It includes the following keywords, Food, Restaurant, Cuisine, Destination, Gastronomy, Product, Finding, Consumption, Hospitality, Culture, Implication, Safety, Service, Satisfaction, Intention, Industry, Result, Image, and Quality. Examples of topics discovered in this parameter include investigation of using robots in the food and beverage industry to overcome the lack of workers [182], evaluating the quality of services and customer satisfaction in the restaurant industry in which physical architecture, restaurant design, cost of the products, and the staff's response are significant factors of customer satisfaction [183], minimizing food surplus and waste in restaurants [184], the requirements of religious visitors for basic hotel and Food Services [145], and proposals for effective tourism-related food safety planning and policy [185].…”