Forget “Blind Leading the Seeing” – Improving Public Service Management

Taponen, Suvituulia; Kauppi, Katri

doi:10.1080/01900692.2016.1242617

Cited by 8 publications

(4 citation statements)

References 54 publications

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“…Public choice theory and new public management suggest that the best way for the government to eliminate low quality and inefficiency is to establish public–private competition (Kirby et al, 2017; Taponen & Kauppi, 2017). Savas (1999) argues that introducing market mechanisms into the political field is the core of public management theory.…”

Section: Discussionmentioning

confidence: 99%

“…The critical theoretical premise for the government to reform public service supply through procurement is that social forces and market mechanisms are more effective in providing public services than the government's direct production and supply (Bel & Fageda, 2017; Brunjes & Kellough, 2018). Taponen and Kauppi (2017) posited that the administration of outsourced services should not be seen as an independent domain within the realm of public management research and practice but rather as an integral component of service management. Due to information asymmetry between the government and the undertaking party, there are identity differences and interest orientation differences between the intermediate buyer and the primary client.…”

Section: Introductionmentioning

confidence: 99%

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Assessing the impact of pure market, government, and social organization interaction on the effectiveness of public service procurement

Li,

Lv,

Liu

2023

Manage Decis Econ

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This study employs qualitative comparative analysis to investigate the effects of different interaction modes, namely, functional substitution and strategic cooperation, on the effectiveness of public service procurement. It reveals that the interaction between the government and social organizations in China's current public service procurement presents a composite form, combining functional substitution and strategic cooperation. Government support for social organizations plays a critical role in procurement effectiveness. The greater the government support, the higher the effectiveness of public service procurement. The study finds that “pure market” and “pure competition” do not necessarily contribute positively to the effectiveness of public service procurement.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Assessing the impact of pure market, government, and social organization interaction on the effectiveness of public service procurement

Li,

Lv,

Liu

2023

Manage Decis Econ

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“…Although the variability of service quality arising from customer participation has been emphasized as challenging for vendors (Sampson & Froehle, 2006), buyer regulations also exacerbate the process (Nullmeier et al., 2016). Lastly, the transition phase, a pivotal part of services outsourcing (Taponen & Kauppi, 2016), is missing in the pre‐2014 services procurement research (see Figure 3 [10]). Overall, the service production phase is inadequately represented in the pre‐2014 literature and is under development in current research; few studies cover potential conflicts during VCC.…”

Section: Services Procurement Practices and Challengesmentioning

confidence: 99%

Services procurement: A systematic literature review of practices and challenges

Heinis

Bamford

Papalexi

et al. 2021

Int J Management Reviews

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Organizations are paying greater attention to the potential advantages that can be achieved by adopting a more strategic approach to the procurement of services. Despite services being very different from physical items in many respects, and despite their outsourcing having achieved limited gains, the procurement of services remains under-researched. To address this challenge and develop a strategic platform for new directions in future research in the area, this paper undertakes a systematic literature review of 51 articles published in 21 peer-reviewed academic journals. It reviews the applicability of supply theories to services sourcing, and compares and demonstrates the distinctiveness of services purchasing through problematizing the literature reviewed. A descriptive and thematic analysis concluded that services procurement can be classified into seven research domains: 'service production', 'governance', 'purchasing approach', 'supplier selection', 'performance management', 'the service triad' and 'specification of requirements'. We offer a comparative framework of the services procurement process and emphasize different supply practices. The provided research directions assist scholars in identifying avenues for integrating and expanding existing knowledge.

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“…The integration of digital technology in public management transformation has emerged as a global phenomenon, driven by its ability to revolutionize administrative processes and stimulate innovation (Christensen et al, 2020;Giglio et al, 2018;Taponen & Kauppi, 2017). This trend holds particular relevance in the Indonesian context, where the education sector confronts many challenges.…”

Section: Introductionmentioning

confidence: 99%

Integration of Digital Technology in Public Management Transformation:

Sumarno

2023

IJAE.j.asia.edu

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The study aims to explore how integrating digital tools and platforms in public management practices can enhance educational outcomes and address the challenges faced by the Indonesian education system. The research methodology employs a qualitative approach, including interviews with key stakeholders, document analysis, and case studies. The results indicate that digital technology can revolutionize teaching and learning methods, promote student engagement, and facilitate access to quality educational resources. However, infrastructure gaps, teacher training, and equitable access to technology remain key concerns. The implications of this study emphasize the need for strategic planning, policy development, and investment in digital infrastructure and teacher professional development programs to effectively leverage digital technology in transforming public management and advancing education in Indonesia.

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Forget “Blind Leading the Seeing” – Improving Public Service Management

Cited by 8 publications

References 54 publications

Assessing the impact of pure market, government, and social organization interaction on the effectiveness of public service procurement

Assessing the impact of pure market, government, and social organization interaction on the effectiveness of public service procurement

Services procurement: A systematic literature review of practices and challenges

Integration of Digital Technology in Public Management Transformation:

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