Formation of an Ecosystem Approach to Management in Railway Transport

Podsorin, V.; Bulakhova, P.

doi:10.52375/20728689_2022_2_114

Cited by 2 publications

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Ecosystem approach in transport infrastructure projects as a basis for classification of factors affecting their economic efficiency

Malov

2024

Development of the Russian Socio-Economic System: Challenges and Prospects

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The results of the application of ecosystem connectivity in research on the management of infrastructure projects in the transport sector are presented based on management theories and energy management theories. Given the understanding of the project ecosystem, its tasks are defined within the framework of different approaches to understanding the project life cycle. The purpose of the study is to determine the list of economic subjects of the project (stakeholders) and factors influencing the economic efficiency of infrastructure projects in the transport industry. The results obtained have scientific novelty and can be used to enrich the theory of project management, as well as practical significance for organizations – project developers and other interested parties.

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Ecosystem approach in transport infrastructure projects as a basis for classification of factors affecting their economic efficiency

Malov

2024

Development of the Russian Socio-Economic System: Challenges and Prospects

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“Portrait” of an employee — a tool to ensure the quality of services at railway stations

Zyatikova

Pokrovskaya

2023

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The purpose of the study is to improve the quality of services aimed at the client of railway stations, which is an integral part of the quality of services provided along with the technical and functional component. The task of providing high-quality services and their attractiveness in the context of the dynamic development of the transport business and competition between carriers is being solved.A “portrait” of a railway station employee has been compiled, which can be used as a practical tool for creating and implementing a system of staff motivation, improving the quality of training, staff competence, staff loyalty to the development direction of Russian Railways (due to the coincidence of internal staff needs), improving the quality of services provided, the development of new services at railway stations, and the improvement of customer satisfaction at railway stations.Cause-and-effect relationships, simulation modeling, algorithmization, data analysis, block diagrams, etc. are used.The solution of the main problem is considered — a tool is found to ensure the quality of services at railway stations. A “portrait” of a railway station employee was compiled, taking into account the characteristics and the required level of quality services. The needs of customers using the services of railway stations are taken into account. The types of personalities that are most suitable for employment and further development in the management of railway stations are identified.

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Formation of an Ecosystem Approach to Management in Railway Transport

Cited by 2 publications

References 0 publications

Ecosystem approach in transport infrastructure projects as a basis for classification of factors affecting their economic efficiency

Ecosystem approach in transport infrastructure projects as a basis for classification of factors affecting their economic efficiency

“Portrait” of an employee — a tool to ensure the quality of services at railway stations

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