Formation of Emotional Competence of Customs Officials: Minimization of Personnel Risks

Abstract

The article analyzes topical issues of increasing the level of emotional competence of officials and heads of customs authorities in order to minimize personnel risks. The purpose of this study is to form practical recommendations for improving the level of emotional competence of managers and officials of customs authorities. The authors of the article carried out an analysis of scien-tific research, the results of which are of practical importance for the process of forming the emotional competence of customs officials. The following methods were used in the study: stress monitoring; methodology for determining the mood of the staff; expert survey; methodology for diagnosing personnel risks; Data En-velopment Analysis (DEA) method; method of analysis of hierarchies. The study identified factors of the organizational environment of the customs authority that affect the efficiency and productivity of customs officials. Tasks of the diagnostic stage of the study: stress-monitoring of the organizational environment of the customs authority; expert survey of respondents on the effectiveness of the pro-posed practical recommendations for the formation of emotional competence of customs officials. The respondents were officials of the customs authority, stu-dents studying in the specialty "Customs", and university professors. The results of expert surveys made it possible to modernize the structure and content of edu-cational and methodological materials of several disciplines that ensure the pro-cess of training customs specialists at the Samara State Technical University. The Data Envelopment Analysis (DEA) method was used to confirm the influence of the factors of the organizational environment studied at the diagnostic stage on the efficiency of customs officials. The choice of the most effective method of forming the emotional competence of officials and minimizing personnel risks in the customs authority was carried out using the method of analyzing hierarchies.