Fostering Diversity, Equity, and Inclusion in the Technical and Professional Communication Service Course

The Rhetorical Function of Corporate DEI Reports

“…Having students analyze these initiatives and their importance can help introduce them before graduation to the significance of approaches that help marginalized employees and other stakeholders. As Bay (2022) has shown, this is not without some resistance, but it is a productive resistance.…”

Rapid Prototyping

“…Stacked against existing frameworks, design thinking, as a ruthlessly user-centered, iterative invention process, emerges as a readily actionable scheme for TPC practices and instruction. Existing TPC scholarship has likened design thinking to the open-ended research in user experience design (Pflugfelder, 2017), situated design thinking as a rhetorical methodology , recommended positive deviance inquiries (or the study of rare but highly successful behaviors) as a tool for ideation, prototyping, and testing (Durá et al, 2019), explored the use of Dorst's problem framing approach for TPC work (Weedon, 2019), examined the connections between design thinking and place (Overmyer & Carlson, 2019), connected design thinking to content strategy (Zhou, 2020), demonstrated how a design thinking pedagogy could support TPC course outcomes (Bay et al, 2018;Lane, 2020;Pellegrini, 2021;Tham, 2021aTham, , 2021b, and illustrated how a design thinking process could support the collaborative development of curricular design (Thominet, 2022).…”

“…This collaboration must occur throughout the process and not simply during the initial thought process, a practice also referred to as "participatory design" (Loew, 2018). For example, Jennifer Bay (2022) offers one teaching case that can operate as an application for a "design with, not for" approach. Specifically, Bay describes a technical and professional communication (TPC) service course redesign at a midwestern research predominantly white institution (PWI) required by upper-level students.…”

A Field Wide Snapshot of Student Learning Outcomes in the Technical and Professional Communication Service Course

“…Schreiber et al (2018) edited a special journal issue where the articles focused on the course's sustainability (Arduser, 2018;Carnegie, 2018); an examination of assignments to replicate the demands of the workplace (Francis, 2018); and a framework for contextual analysis to better position the course within institutional settings (St.Amant, 2018). More recently, Bay (2022) and Chen (2021) described their approaches to updating courses to include issues of justice and equity, while Doan (2021) discussed how instructors are teaching the common assignment of resumes and cover letters.…”