Fostering supply chain integration in omni-channel retailing through human resource factors: empirical study in China’s market

Song, Guang; Sang-Hwa, Song

doi:10.1080/13675567.2020.1713305

Cited by 18 publications

(11 citation statements)

References 116 publications

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“…Supplier integration consists of a strategic collaboration between retailers and suppliers in all production activities (e.g. joint inventory decision) (Delic et al, 2019;Song and Song, 2021). Third, retailers manage their pull-based supply chain, and they need to create and deliver new value to customers (Vishal et al, 2019).…”

Section: Digitalization In Supply Chain Integrationmentioning

confidence: 99%

“…In order to adapt to the changes brought by digitalization to the implementation of SCI of OC retailers, as the most difficult category of resource residing in firms, the importance of human capital (HC) cannot be ignored (Prajogo and Oke, 2016;Song and Song, 2021). In a recent survey, 31% of retail managers said that a challenge of digitalization was that "it requires new skills that people don't have in our organization" (Aruba, 2020: P4) .On the one hand, OC retailers need more multi-skilled talents who understand information technology and participate in supply chain design, so as to realize precision marketing according to customer demand, as well require employees to have affinity, communication and collaboration skills.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Linking digitalization and human capital to shape supply chain integration in omni-channel retailing

Sang-Hwa¹,

Shi²,

Song³

et al. 2021

IMDS

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PurposeSupply chain integration (SCI) is key to implementing omni-channel retailing (OCR) strategy. In this paper, the authors explore the role of digitalization as a driver of SCI, as well the role of human capital (HC) in digitalization, using a knowledge management (KM) perspective.Design/methodology/approachAn empirical study was conducted using survey research. A sample of 188 omni-channel retailers in the Chinese market was analyzed using factor analysis and structured equation modeling (SEM) to examine the hypotheses presented in the conceptual model.FindingsThis study reveals that HC is positively related to the level of a firm's digitalization in OCR, and that digitalization is positively related to the retailer's SCI. Moreover, the authors found that employees' capital has a greater impact on digitalization than managers' capital, while digitalization has a stronger driving effect on internal and customer integration.Research limitations/implicationsThe findings suggest that although digitalization requires retailers to accept the long-term investment challenges, it has a significant positive effect on the key of OCR strategy implementation, i.e. SCI. The findings also provide evidence for the application of KM in OCR, as this theoretical lens enriches our understanding of the phenomena of SCI in OCR and provides explanation to our results by linking digitalization and HC.Originality/valueDigitalization is quantified and examined in OCR. Moreover, this study reveals the importance of HC on the implementation of digitalization and the different effects of digitalization on each dimension of SCI.

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Section: Digitalization In Supply Chain Integrationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Linking digitalization and human capital to shape supply chain integration in omni-channel retailing

Sang-Hwa¹,

Shi²,

Song³

et al. 2021

IMDS

Self Cite

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“…Many studies have indicated that, internal integration facilitates superior intra-firm coordination and collaboration between dissimilar functions, which improves performance in the firm (Huo et al , 2015; Pakurár et al , 2019; Song and Song, 2020). This could be attained through sharing of integrational data and cross-departmental collaboration (Schoenherr and Swink, 2012; Ebrahimi, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Effect of internal integration on SMEs’ performance: the role of external integration and ICT

Amoako

Zhang

Dogbe

et al. 2020

IJPPM

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PurposeThe paper investigates the mediation role of external integration in the relationship between internal integration and small and medium enterprises (SMEs) performance. Information and communication technology (ICT) was used to moderate the relationship between internal and external, and external integration and SMEs performance.Design/methodology/approachCross sectional method was used to distribute questionnaires to owners of SMEs in Abossey Okai business enclave to assess the various dimensions in the study. Structural equation modeling was employed to assess the relationship among the dimensions, based on 163 validated questionnaires. Analysis of Moment Structures (Amos) and Statistical Package for Social Sciences (SPSS) were used in analyzing the data.FindingsThe results indicate that, external integration mediated the relationship between internal integration and SMEs performance. In addition, ICT had positive moderating effect in the relationship between internal and external integration, and external integration and SMEs performance.Practical implicationsPractically, this research informs owners and managers of SMEs to appreciate the importance of developing internal structures of a firm and further linking their operations with external partners. Additionally, findings will aid managers’ and owners’ leverage on ICT capabilities to enhance performance in their operations.Originality/valueEngaging external integration to mediate the relationship between internal integration and SMEs performance and extending the relationship to include moderating role of ICT in both relationship that is internal and external integration on one side, and external and firm performance, the current study contributes to supply chain integration (SCI) and ICT available literature.

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“…The controversies in local literature on the level of human specificity exhibited by β = 0.204 ; p = 0.000 imply that much as firms are investing in specific assets, their focus on human specificity is low compared to the other factors. This contradicts with Song and Song (2021) who recommended that improving the skills, capabilities and competencies of trading partners is vital in achieving task completion.…”

Section: Discussion Of Research Findingsmentioning

confidence: 89%

Asset specificity, relational governance, firm adaptability and supply chain integration

Farida,

Joseph,

Sheila

et al. 2023

MSCRA

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PurposeThis study investigates how asset specificity, relational governance and firm adaptability relate with supply chain integration (SCI), considering selected food processing firms (FPFs) in Uganda.Design/methodology/approachThis study applies a quantitative research methodology. This research draws on a sample of 103 FPFs that have been selected from a population of 345 FPFs located in Kampala district. Hypothesis testing was done using Smart PLS version 3.FindingsAsset specificity has a significant positive relationship with SCI, and firm adaptability partially mediates this relationship. Also, there is a full mediation impact of firm adaptability on the relationship between relational governance and SCI.Research limitations/implicationsThis study focused on perceptual measures to get responses from managers on the level of integration with key suppliers and customers, yet firms deal with a number of suppliers and customers.Originality/valueThis study contributes to existing literature on SCI by applying the transaction cost theory. The study focuses on the influence of asset specificity, relational governance and firm adaptability on SCI in the food processing sector. Literature on relational governance in supply chain using the transaction cost theory remains scanty. Few studies have also focused on firm adaptability as a mediator in the FPS with specific focus on Uganda, yet the sector is highly faced with uncertain events. The uncertain events in the sector and in developing countries call for adaptive strategies. Additionally, this study is the first to use firm adaptability to mediate the influence of asset specificity and relational governance on SCI more so in a developing country like Uganda where the FPS is one of the most important in the economy.

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Fostering supply chain integration in omni-channel retailing through human resource factors: empirical study in China’s market

Cited by 18 publications

References 116 publications

Linking digitalization and human capital to shape supply chain integration in omni-channel retailing

Linking digitalization and human capital to shape supply chain integration in omni-channel retailing

Effect of internal integration on SMEs’ performance: the role of external integration and ICT

Asset specificity, relational governance, firm adaptability and supply chain integration

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