“…The PCI program’s model of integration, like many other integration programs, involved “artificially [inserting]” services to make a cross-disciplinary team (Manderscheid and Kathol, 2014, 62); yet in our case, this approach led to culture clashes, different expectations and priorities, and misunderstandings. Although the PCI program’s PC and BH services were co-located in the same building, even being on a different floor created a separation and perpetuation of an “us versus them” mentality, which caused coordinated care to suffer as a result.…”